About two months ago, I purchased a Stanley Aerolight thermos from Hepsiburada (Invoice No: DM02025004679702) for ₺949. After a short period of use, I started experiencing a recurring issue with the lid clip—it constantly detaches from its place. Other than this, the thermos functions normally, but the clip problem makes it inconvenient to use.
I contacted Stanley customer service, but they dismissed the issue as user error and excluded it from warranty coverage. I strongly disagree with this assessment because the thermos is still under warranty, and such a failure could reasonably stem from a manufacturing defect rather than misuse.
I am requesting that Stanley either:
Replace the defective lid with a functional one, or
Replace the entire thermos if the lid cannot be fixed.
I submitted a recall request for my Stanley thermos after it was confirmed—based on its serial number—that the lid was part of a defective production batch. Stanley told me not to use the thermos until the new lid arrives and estimated a waiting time of 7 to 9 weeks. That’s already a long delay, but...
I bought a Stanley 1.9L thermos from Teknosa on August 14, 2025, but from the very first use the handle locking mechanism has not worked properly. While pouring tea, the handle suddenly folds down, and more than once it nearly caused burns. My sister owns the exact same model and her thermos doesn’t...
I purchased a Stanley 887 ml thermos from Çetinkaya store. After just two days of use, the lid developed a crack and leakage problem following a minor impact. For a product that is marketed as high quality and comes at a premium price, I was very disappointed to see it fail so quickly. I did not re...
On November 30, 2022, I bought a Stanley 1.9 liter stainless steel thermos from Hepsiburada.com Order no: 910 823 872 I bought a Stanley 1.9 liter sta...
I purchased a Stanley thermos because it was advertised with a lifetime warranty, but my experience has been anything but reliable. The thermos started leaking, so I sent it in for service. I patiently waited an entire month, only to have the thermos returned to me with a cash-on-delivery charge—eve...
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