I Requested a Stanley Thermos Recall but Still Haven’t Received the Lid After 14 Weeks

I submitted a recall request for my Stanley thermos and received confirmation that the photos I submitted were approved. They sent me a recall code and told me in their email dated March 10 that the replacement lid would be shipped within 7 to 9 weeks. It’s now been over 14 weeks, and I still haven’t received anything.

This delay is incredibly disappointing—especially from a brand like Stanley that is supposed to be known for quality and reliability. If a product is recalled due to safety or performance issues, the company should act quickly to correct it. But in this case, I’ve been left waiting for months with no follow-up, no shipment confirmation, and no customer service response.

This isn’t just poor communication—it’s unacceptable for customers who trusted the brand and followed all the steps as instructed. I urgently request that Stanley ship my replacement lid immediately or provide a detailed explanation for this delay.