I Requested a Stanley Lid Replacement After Recall but Haven’t Heard Back

I submitted a lid replacement request for my Stanley product as part of the official recall program. I provided all the necessary information, including the serial number and photos of the product, exactly as instructed.

It’s now been over a month, and I have yet to receive any response or update. I even followed up with an email stating that I hadn’t heard back, but still—nothing. Despite all the public claims that the recall process is easy and responsive, that has not been my experience at all.

Stanley, this silence is unacceptable. If you initiate a recall and ask customers to stop using potentially faulty products, you must also follow through with timely replacements. I’m now left without a functioning lid and zero communication. I demand immediate action on my request and a proper explanation for this delay. Your brand’s credibility depends on how you handle situations like this—please respond and resolve this now.