I submitted a lid replacement request for my Stanley product as part of the official recall program. I provided all the necessary information, including the serial number and photos of the product, exactly as instructed.
It’s now been over a month, and I have yet to receive any response or update. I even followed up with an email stating that I hadn’t heard back, but still—nothing. Despite all the public claims that the recall process is easy and responsive, that has not been my experience at all.
Stanley, this silence is unacceptable. If you initiate a recall and ask customers to stop using potentially faulty products, you must also follow through with timely replacements. I’m now left without a functioning lid and zero communication. I demand immediate action on my request and a proper explanation for this delay. Your brand’s credibility depends on how you handle situations like this—please respond and resolve this now.
I submitted a recall request for my Stanley thermos after it was confirmed—based on its serial number—that the lid was part of a defective production batch. Stanley told me not to use the thermos until the new lid arrives and estimated a waiting time of 7 to 9 weeks. That’s already a long delay, but...
I submitted a recall request for my Stanley thermos and received confirmation that the photos I submitted were approved. They sent me a recall code and told me in their email dated March 10 that the replacement lid would be shipped within 7 to 9 weeks. It’s now been over 14 weeks, and I still haven’...
I submitted a recall request for two Stanley thermos bottles on February 27 as part of the official Stanley recall process. In the confirmation email I received, it clearly stated that replacement caps would be shipped within 8–9 weeks. However, it has now been over 15 weeks, and I still haven’t rec...
On March 12, 2024, I submitted two separate applications for lid replacements for my Stanley thermoses due to the known safety issue and recall. Both requests were approved, and I received confirmation emails stating that the new lids would be shipped to me within 7 to 9 weeks. However, it has now b...
Stanley issued a safety warning stating that some of their thermos lids may explode, and they instructed customers not to use the old lids while promising to send replacements within 7–9 weeks. I followed their guidance, stopped using my thermos, and waited. It has now been well beyond the promised...
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