There is no spare part supply, whether under warranty or not. The lid of my Stanley thermos, which was marketed as having a lifetime warranty, cracked, so I called the Turkey distributor. They told me they had no spare parts and could not supply them. When I asked how a product with a warranty for insulation could have no replacement lid, they told me to contact abroad. They are essentially telling me that they cannot provide the plastic component of a product that is supposedly designed especially for outdoor sports.
Since the lid of my Stanley thermos was broken, I asked for it to be supplied from Kutupayisi, the distributor in Türkiye, for a fee. Kutupayisi company, which gave us a lifetime warranty, is trying to close the issue by saying that they do not have the cover. How can they not have or provide spare ...
Just two months ago, I received a Stanley thermos as a gift from my spouse—one that’s supposed to come with a lifetime warranty and global reputation for durability. Unfortunately, it’s already become completely unusable. The exterior is so poorly insulated that I’ve burned my hand multiple times ju...
I'm wondering if Stanley's global headquarters is aware of the poor business practices of Kutup Ayısı, their central distributor in Turkey. While Stanley spare parts are readily available in many countries worldwide, here in Turkey, I can't find a replacement lid for my thermos that I bought for ₺1,...
I purchased a Stanley thermos because it was advertised with a lifetime warranty, but my experience has been anything but reliable. The thermos started leaking, so I sent it in for service. I patiently waited an entire month, only to have the thermos returned to me with a cash-on-delivery charge—eve...
Comments