Sixt charged a deposit fee but hasn’t refunded it yet, how can I get my money back?

On June 20, I rented a fully insured car from Sixt Switzerland. While driving in the Netherlands, the tire burst, and when I contacted Sixt Germany, they instructed me to pay for the replacement first and assured me that the amount would later be refunded. I paid €339 for one tire and submitted a co...

On September 25, I made a reservation at Sixt Düsseldorf Airport (Flughafen) to rent a Volkswagen T-Roc (Reservation No: 9604819317). Due to a 40-minute flight delay, I arrived slightly later than planned. However, upon arrival, I was informed that my reserved vehicle had been given to someone else....

On September 13, 2025, under reservation number 9722025572, we rented a car from Sixt at Sarajevo Airport. On September 15, 2025, we returned the vehicle without any damage or missing fuel, with a full tank, and the handover process was completed smoothly. However, the €500 deposit charged to our cr...

I booked a car through Sixt app and paid 5 days before my trip. On the day of the rental, when I arrived at the office to pick up the car, I was told that my account had been blocked and I needed to contact customer support. I had received no prior notification about this — nothing at all. First, Si...

On July 10, 2025, I booked a rental car in Italy through the Yolcu360 app, choosing Sixt for the period August 6–18, 2025. My reservation was made to pick up the car at Venice Airport and return it at Rome Train Station. At Venice Airport, Sixt presented me with extremely high insurance prices and ...

On August 3, 2025, I rented a Mini Aceman Automatic from the Sixt office in Amsterdam city center. During the rental process, I purchased the full protection package. However, after returning the vehicle to the Schiphol office, Sixt claimed there were scratches on the wheels and demanded an addition...

On July 23, 2025, I rented a car from Sixt at Zurich Airport, Switzerland through Booking.com (Reservation No: 783590114). For the rental, I also purchased full protection insurance via Rentalcover.com. When I picked up the vehicle, I noticed scratches on the rims and reported them at the time of de...

Between July 15 and July 24, 2024, I rented a Nissan Primera from Düsseldorf Airport (Reservation No: 9602905571). Although I returned the car on July 24 in full and proper condition, the €300 security deposit that was blocked on my Visa World Eko card during the rental has still not been refunded. ...

I rented a car from Sixt at Tirana Airport in Albania on 10.07.2025 through Booking. I had no problems returning the car on July 17, 2025. I was told both verbally and in writing when I rented the car that the €350 deposit would be returned on 14.08.2025. But even though the date given has passed, t...

Between July 13, 2025 – August 2, 2025, I rented a car through Discovercars.com for 22 days (Invoice No: 9025001796). After the prepaid amount was deducted, I later discovered that an additional €155.52 was charged to my credit card on August 6, 2025, at 18:13 in euros. At the time of rental at Six...

For our July overseas trip, I booked a car from Sixt Rent a Car and in February they charged me €655 for the rental. However, after returning the vehicle, an additional €155 was taken from my account without any explanation. I have sent multiple emails asking for clarification, but I never received ...

I rented a car from Sixt at Pristina Airport (Kosovo) from May 28 to June 1. As part of the rental process, a €500 deposit was blocked on my card. Now, it’s been 19 days since the return of the vehicle, and I’m still waiting for the deposit to be released. I followed up with the Sixt branch in Prist...

I rented a car from Sixt in Spain on the 25th of the month and returned it the next day, on the 26th. It’s now been 5 days, and I still haven’t received my deposit refund, nor have I gotten a clear update. Every time I ask, all they say is that “the review is ongoing.” There was no accident, no dam...

I rented a car from Sixt Rent a Car in Bosnia and Herzegovina between May 22 and May 26. At the time of rental, they took a €700 deposit, and I was clearly told that it would be refunded on the same day I returned the vehicle. I returned the car as scheduled with no issues, yet the deposit has still...

Between May 1–4, I rented a car from Sixt at Pristina Airport in Kosovo. At pickup, a €1000 deposit (around ₺45,000) was charged to my credit card. Upon returning the vehicle, the staff inspected it and confirmed that there were no issues, and I was told the deposit refund had been initiated. How...

Hello, I wouldn’t be complaining if Sixt had simply charged me the agreed €350. However, the actual charges made to my credit card are completely unacceptable and total nearly €1000. First, the Sixt reservation system charged me around €200, then an additional €444 was taken at Stuttgart Airport, an...

I rented a car from Sixt in Utrecht, Netherlands under reservation number 9600929056, and a €300 deposit was charged to my credit card at the time of rental. It’s now been over three weeks, and that deposit still has not been refunded to my account. I contacted my bank to inquire about the status o...

For my trip to Belgium, I booked an electric Mini Cooper through Sixt’s website well in advance for the dates April 25 to May 2. When I arrived at the Sixt desk at Brussels Airport, I asked the staff—specifically a woman at the counter—about the range of the electric vehicle to avoid any issues. She...

Sixt Rent A Car has been withdrawing money from my account without my knowledge or approval, and to make matters worse, they still haven’t refunded a previous charge that they were supposed to return. I’ve contacted their customer service multiple times, and despite repeated calls and follow-ups, no...

I rented a car from Sixt Rent a Car abroad and left a €500 deposit as required. At the time of return, I was told that the full deposit would be refunded to my account. However, without any prior notice or consent, Sixt later withheld €90, claiming it was a deduction for insurance. The problem is, ...

On March 14, 2025, I rented a Volvo V90 from Sixt, picking it up at Berlin Airport and returning it to Stuttgart Airport on March 21, 2025 (Rental No: 9517185923). At the time of rental, ₺41,250.57 was charged to my credit card as a security deposit, with the clear assurance that it would be refunde...

I prepaid €291 on March 22, 2025, to rent an automatic Volkswagen Polo from Sixt at Mulhouse Airport (France/Switzerland) for March 31–April 5, 2025. I specifically chose this car and paid more just to ensure it was automatic. On March 31, I arrived at the airport, signed all required paperwork, pic...

I made a Sixt Rent a Car reservation from Turkey, paying the full amount in advance by credit card. However, when I arrived at Riyadh Airport, the local office demanded payment again, claiming that my initial transaction was not visible in their system. They told me to email customer service to corr...

Hello, I accidentally made a reservation with Sixt Rent a Car and canceled it right away through the app. Since then, I’ve been trying to get a clear answer on when my payment will be refunded and whether any deductions will be applied. So far, I’ve received no helpful information from customer serv...

I rented a vehicle from Sixt at Kosovo Airport (Reservation No: 9717929401). When I picked up the car, I took full video recordings of both the interior and exterior as proof of its condition. Despite this, when I returned the vehicle, the Sixt staff claimed there was stone chip damage on the windsh...