I rented a car from Sixt in Spain on the 25th of the month and returned it the next day, on the 26th. It’s now been 5 days, and I still haven’t received my deposit refund, nor have I gotten a clear update. Every time I ask, all they say is that “the review is ongoing.”
There was no accident, no damage, and nothing wrong with the vehicle. During the rental process, they clearly stated the deposit would be refunded within 24 hours if everything was fine. That promise has not been kept. What’s even more frustrating is that Sixt Turkey can’t reach Sixt Spain, and there seems to be no internal communication across countries.
Once you leave the country, it becomes nearly impossible to track or enforce anything, and customers are left in the dark. This lack of clarity and accountability has destroyed my trust in Sixt. I will absolutely choose a different rental company next time, and I warn others to be cautious. I expect a full explanation and my ₺ deposit refunded immediately.
I spent a week driving around Turkey in a car that I rented from Sixt. I made sure the car was returned to them without incident and in compliance with the requirements. However, I have not received a refund of my deposit. It has been 22 days since the delivery of the car, and despite making multipl...
I rented a car from Sixt Rent a Car in Bosnia and Herzegovina between May 22 and May 26. At the time of rental, they took a €700 deposit, and I was clearly told that it would be refunded on the same day I returned the vehicle. I returned the car as scheduled with no issues, yet the deposit has still...
I made a Sixt Rent a Car reservation from Turkey, paying the full amount in advance by credit card. However, when I arrived at Riyadh Airport, the local office demanded payment again, claiming that my initial transaction was not visible in their system. They told me to email customer service to corr...
For our July overseas trip, I booked a car from Sixt Rent a Car and in February they charged me €655 for the rental. However, after returning the vehicle, an additional €155 was taken from my account without any explanation. I have sent multiple emails asking for clarification, but I never received ...
Dear Sixt Customer Service, I am writing to express my concerns regarding my recent car rental experience in Madrid, Spain, and to highlight several issues I encountered during the process. When I rented the vehicle, I was informed and provided documentation of a few pre-existing damages. However,...
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