I rented a car from Sixt at Pristina Airport (Kosovo) from May 28 to June 1. As part of the rental process, a €500 deposit was blocked on my card. Now, it’s been 19 days since the return of the vehicle, and I’m still waiting for the deposit to be released. I followed up with the Sixt branch in Pristina, and they told me the funds were never actually withdrawn—just blocked—and that they have already lifted the hold.
However, when I contacted Ziraat Bank, they said they haven’t received any reversal or release notification from Sixt. So I’m stuck in limbo—€500 of my funds unavailable, with neither side helping resolve the situation.
This amount isn’t small, and it’s extremely frustrating to be left hanging after nearly three weeks. I expect Sixt to provide immediate documentation or confirmation to my bank to get this resolved. I am requesting your urgent attention to return my blocked funds. Don't leave your customers financially stranded after their trip.
On June 24, 2024, I rented a car from Sixt Rent a Car at Pristina Airport in Kosovo, and a €700 hold was placed on my bank card. Later, on July 3, 2024, we extended the rental period by 3 days and paid the additional fees. However, it's been 15 business days, and I still haven't received my refund. ...
On January 7, 2024, I rented a car from Sixt Sarajevo Airport for a trip from January 7 to January 10. It's been over 30 days since the rental ended, and I'm still waiting for my 700 USD refund. I've been in constant communication with both Sixt Sarajevo Airport and my bank, Ziraat Bank. Sixt claim...
Between May 1–4, I rented a car from Sixt at Pristina Airport in Kosovo. At pickup, a €1000 deposit (around ₺45,000) was charged to my credit card. Upon returning the vehicle, the staff inspected it and confirmed that there were no issues, and I was told the deposit refund had been initiated. How...
I rented a car from Sixt Rent a Car in Bosnia and Herzegovina between May 22 and May 26. At the time of rental, they took a €700 deposit, and I was clearly told that it would be refunded on the same day I returned the vehicle. I returned the car as scheduled with no issues, yet the deposit has still...
On February 20, 2024, I decided to rent a car for a day at the Sixt Bosnia Herzegovina Airport. After I brought back the vehicle, they charged a 500 EUR deposit to my card. Unfortunately, it has been 21 business days since the return date, and I still haven't received a refund for the deposit. I've...
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