I booked a car through Sixt app and paid 5 days before my trip. On the day of the rental, when I arrived at the office to pick up the car, I was told that my account had been blocked and I needed to contact customer support. I had received no prior notification about this — nothing at all. First, Sixt support wrote in one email that my reservation had been canceled and that I would get a refund within 72 hours. Then, in another automated email, it said the refund would take 5–7 business days. It has now been more than two weeks, and I still have not received my money. Sixt support keeps insisting that the money was refunded, but my bank confirms that no refund has been processed. This back-and-forth is unacceptable. Terrible service. Never deal with Sixt! Reservation number: 9725155416
I canceled my car rental reservation with Sixt due to incorrect dates. When I asked the customer representative for a confirmation email regarding the cancellation, they refused, claiming they couldn’t provide one. How am I supposed to know if the cancellation was processed correctly? They told me t...
Sixt Rent A Car has been withdrawing money from my account without my knowledge or approval, and to make matters worse, they still haven’t refunded a previous charge that they were supposed to return. I’ve contacted their customer service multiple times, and despite repeated calls and follow-ups, no...
I rented a car from Sixt Rent a Car in Bosnia and Herzegovina between May 22 and May 26. At the time of rental, they took a €700 deposit, and I was clearly told that it would be refunded on the same day I returned the vehicle. I returned the car as scheduled with no issues, yet the deposit has still...
I booked a rental car two weeks in advance on eDreams Car (reservation number: TR152687450) through Sixt Rent a Car. However, on the day of the rental, Sixt refused to give me the car, claiming my driver’s license was not eligible—even though this was never mentioned during booking. Despite not usi...
I made a Sixt Rent a Car reservation from Turkey, paying the full amount in advance by credit card. However, when I arrived at Riyadh Airport, the local office demanded payment again, claiming that my initial transaction was not visible in their system. They told me to email customer service to corr...
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