I Face a Refund Issue with Sixt Kosovo — Paid €279 for a Car They Never Delivered

On August 10, I made a prepaid reservation with Sixt’s Pristina, Kosovo branch for a Kia Ceed, paying €279 in advance via credit card in July (Reservation No: 9722650965). However, despite my driver’s license being linked to my ID, the staff refused to deliver the car. I then asked to transfer the rental to my girlfriend, who had her physical driver’s license with her, but they refused that as well — even though Sixt Turkey confirmed that such a process is possible.

After this, I canceled the reservation and requested a refund. I was told that even if the cancellation occurs less than one hour before pickup, a refund would be issued with a three-day fee deduction. However, no refund has been made to this day.

To make matters worse, I later found out that the vehicle had been given to someone else and that no Kia Ceed was available for new bookings. In other words, they neither provided the car nor refunded my payment.

I have been waiting 45 days for my refund. I have been in constant contact with Sixt Turkey, but they said they can only send emails to the local office. The Kosovo branch replies extremely late and shows no effort, and even Sixt’s German headquarters has not responded. As a last resort, I filed a chargeback request, but Sixt opposed it.

At this point, I don’t want a partial refund — I demand the full return of the €279 since no service was provided at all. Keeping my money without delivering any product or service is unacceptable and unethical. I expect this issue to be resolved immediately and my refund processed without further delay.