On September 13, 2025, under reservation number 9722025572, we rented a car from Sixt at Sarajevo Airport. On September 15, 2025, we returned the vehicle without any damage or missing fuel, with a full tank, and the handover process was completed smoothly. However, the €500 deposit charged to our credit card has still not been refunded.
At the time of return, we were informed that the deposit would be released within 10 business days, but that period has long passed, and no refund has been made. When we contacted Sixt customer service, we were told to reach out to the Sarajevo Airport branch directly, and no further assistance was provided. We also sent multiple emails to the branch, but have not received any response.
We request that our €500 deposit be refunded immediately and that our inconvenience be properly addressed. This lack of communication and delayed refund from a major company like Sixt is unacceptable, and we expect a prompt and professional resolution.
On February 20, 2024, I decided to rent a car for a day at the Sixt Bosnia Herzegovina Airport. After I brought back the vehicle, they charged a 500 EUR deposit to my card. Unfortunately, it has been 21 business days since the return date, and I still haven't received a refund for the deposit. I've...
On September 12, we rented a Kia Stonic from Sixt at Pristina Airport under Rental Agreement No: 9520367065. We returned the vehicle without any issues or damages, and the handover process was smooth and complete. According to the rental agreement, the deposit refund was supposed to be processed wit...
I rented a car from Sixt at Tirana Airport in Albania on 10.07.2025 through Booking. I had no problems returning the car on July 17, 2025. I was told both verbally and in writing when I rented the car that the €350 deposit would be returned on 14.08.2025. But even though the date given has passed, t...
We rented a car in Kosovo, and despite having no issues during the rental, our 500 Euro deposit has not been refunded. Even though Sixt claims that they have processed the refund, there is no record of this transaction in our bank account. Our reservation number is 9713239175. Sixt customer service...
On January 7, 2024, I rented a car from Sixt Sarajevo Airport for a trip from January 7 to January 10. It's been over 30 days since the rental ended, and I'm still waiting for my 700 USD refund. I've been in constant communication with both Sixt Sarajevo Airport and my bank, Ziraat Bank. Sixt claim...
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