Sixt Has Not Released My $368 Rental Car Deposit
On June 17, 2026, I rented a car through Sixt Rent a Car at Zurich Airport. During the rental, I used my debit card instead of a credit card, and an authorization hold of 18,000 TL, approximately $368, was placed on my account. Although I returned the vehicle without any problems on June 24, 2026, this authorization amount has never been released or returned to my account.
I contacted Sixt by email multiple times regarding this issue and even provided them with my bank statement clearly showing the transaction. Despite this, they have only continued to claim that the refund was processed, while there is absolutely no such refund or release shown in my bank transactions. Instead of explaining this discrepancy, I feel that I am simply being given copy-and-paste responses and being kept waiting.
The failure to return an authorization hold of approximately $368 from a rental that was properly completed, without providing any concrete explanation, has caused me significant financial inconvenience and a serious loss of trust. I would not recommend a company that can hold onto a customer's money so easily without providing transparency or taking responsibility.
I request that the approximately $368 authorization hold associated with my Zurich Airport rental, reservation reference number CN948696115546, be released and returned to my account immediately and in full. I also request a clear written explanation of the reason for this delay and the contradictory information I have received.
