On September 12, we rented a Kia Stonic from Sixt at Pristina Airport under Rental Agreement No: 9520367065. We returned the vehicle without any issues or damages, and the handover process was smooth and complete. According to the rental agreement, the deposit refund was supposed to be processed within 7 business days, yet 18 days have now passed, and the €1,000 deposit has still not been returned to our account.
We have contacted Sixt customer service via email multiple times, but have not received any response or update. This is the first time we’ve experienced such a problem, and it has caused us significant inconvenience.
We request that the €1,000 deposit be refunded immediately and that Sixt provide clear information regarding the delay and communication failure. As loyal customers, we expect a prompt resolution and a proper explanation for this unacceptable delay.
On September 13, 2025, under reservation number 9722025572, we rented a car from Sixt at Sarajevo Airport. On September 15, 2025, we returned the vehicle without any damage or missing fuel, with a full tank, and the handover process was completed smoothly. However, the €500 deposit charged to our cr...
I rented a car from Sixt at Pristina Airport in Kosovo from 30.08 to 06.09 and was assured that my €1000 deposit would be refunded within two weeks. However, it's now the third week, and I still haven’t received my deposit. Every day, I’m told, “tomorrow, tomorrow,” but nothing happens. They have al...
I rented a car from Sixt Rent a Car in Bosnia and Herzegovina between May 22 and May 26. At the time of rental, they took a €700 deposit, and I was clearly told that it would be refunded on the same day I returned the vehicle. I returned the car as scheduled with no issues, yet the deposit has still...
Between May 1–4, I rented a car from Sixt at Pristina Airport in Kosovo. At pickup, a €1000 deposit (around ₺45,000) was charged to my credit card. Upon returning the vehicle, the staff inspected it and confirmed that there were no issues, and I was told the deposit refund had been initiated. How...
I rented a car from Sixt at Pristina Airport (Kosovo) from May 28 to June 1. As part of the rental process, a €500 deposit was blocked on my card. Now, it’s been 19 days since the return of the vehicle, and I’m still waiting for the deposit to be released. I followed up with the Sixt branch in Prist...
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