On July 10, 2025, I booked a rental car in Italy through the Yolcu360 app, choosing Sixt for the period August 6–18, 2025. My reservation was made to pick up the car at Venice Airport and return it at Rome Train Station.
At Venice Airport, Sixt presented me with extremely high insurance prices and forced me to choose between three packages. I ended up paying €310 for an insurance package, in addition to a deposit charged to my card.
When I returned the vehicle at Rome Train Station, about 12 hours earlier than the scheduled return time, I was unexpectedly charged an extra €68 tax and a €151.70 premium location fee. However, in my original booking via Yolcu360, all fees and inclusions were clearly stated, and no mention was made of such additional charges.
I filed a complaint via email, but the response I received was unsatisfactory, simply stating that these charges resulted from purchasing insurance. Yet the offer I was shown only listed the insurance cost of €310, and no other additional charges were disclosed at the time of booking.
This is the first time I’ve experienced such an issue, and I find it completely unacceptable. I demand a refund of the unfairly charged fees and a proper explanation from Sixt and Yolcu360.
On July 23, 2025, I rented a car from Sixt at Zurich Airport, Switzerland through Booking.com (Reservation No: 783590114). For the rental, I also purchased full protection insurance via Rentalcover.com. When I picked up the vehicle, I noticed scratches on the rims and reported them at the time of de...
From June 18, 2024, to June 23, 2024, I rented a car online from SIXT, to be picked up at Sarajevo International Airport. Upon picking up the car on June 18, I was charged an additional €700 deposit, which they assured me would be refunded upon return. As an extra precaution given the international ...
As confirmed by the booking receipt dated 17/06/2024, I made a 7-day car rental reservation through Booking.com with reservation number 765494310. The rental was to pick up the car at Berlin Airport and return it at Frankfurt Airport. I paid €396.35 excluding insurance, €150 for insurance, and a €30...
Hello, I rented an Opel Crossland through Yolcu360, a company operating in Turkey, for a trip abroad from December 27, 2023, to January 4, 2024. However, when I arrived at Düsseldorf Airport to pick up the car from Sixt, the representative informed me that they didn't have the Crossland available a...
I rented a car from Sixt Rent a Car abroad and left a €500 deposit as required. At the time of return, I was told that the full deposit would be refunded to my account. However, without any prior notice or consent, Sixt later withheld €90, claiming it was a deduction for insurance. The problem is, ...
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