I rented a car from Sixt Rent a Car in Bosnia and Herzegovina between May 22 and May 26. At the time of rental, they took a €700 deposit, and I was clearly told that it would be refunded on the same day I returned the vehicle. I returned the car as scheduled with no issues, yet the deposit has still not been refunded to my account.
When I contacted them again, they suddenly claimed that the refund process could take up to one month, which was never mentioned at the time of rental. This delay is unacceptable and shows a complete lack of transparency. I don’t understand why such a simple transaction is taking so long when the car was returned in perfect condition.
This experience has left me frustrated and distrustful. I demand that Sixt process my refund immediately and clearly explain why this delay occurred. Based on this experience, I will not be using Sixt again for any future rentals and urge others to be cautious, especially when renting abroad.
On February 20, 2024, I decided to rent a car for a day at the Sixt Bosnia Herzegovina Airport. After I brought back the vehicle, they charged a 500 EUR deposit to my card. Unfortunately, it has been 21 business days since the return date, and I still haven't received a refund for the deposit. I've...
On January 7, 2024, I rented a car from Sixt Sarajevo Airport for a trip from January 7 to January 10. It's been over 30 days since the rental ended, and I'm still waiting for my 700 USD refund. I've been in constant communication with both Sixt Sarajevo Airport and my bank, Ziraat Bank. Sixt claim...
I rented a car from Sixt at Pristina Airport (Kosovo) from May 28 to June 1. As part of the rental process, a €500 deposit was blocked on my card. Now, it’s been 19 days since the return of the vehicle, and I’m still waiting for the deposit to be released. I followed up with the Sixt branch in Prist...
I rented a car from Sixt Pristina, and they promised to refund my deposit within 15 days. However, it has now been two months, and I still haven’t received my €800 deposit. I’ve reached out multiple times via their WhatsApp contact, but I haven’t received any response. I frequently travel to Balkan ...
On September 13, 2025, under reservation number 9722025572, we rented a car from Sixt at Sarajevo Airport. On September 15, 2025, we returned the vehicle without any damage or missing fuel, with a full tank, and the handover process was completed smoothly. However, the €500 deposit charged to our cr...
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