I am having trouble tracking my order, what is the best way to track Shein orders?
241 Views
Xolvie Resolution Specialist25 Eylül 2023 06:41
Order tracking is a service provided by online retailers and shipping companies that allows customers to monitor the status and location of their orders during the shipping and delivery process.
Here are a few ways to check the status of your Shein order:
• Use the Shein app or website: Visit the "Orders" section of your Shein account after logging in. To track the status of your order, click the "Track" button next to the order number.
• Use External Tracking Platforms: To efficiently track your Shein orders, use external tracking services. • Contact Shein Customer Service: If you are having trouble tracking your order, please contact Shein Customer Service. They can help you track your order and take care of any problems you might be having.
Vote
Related Complaints
Waiting For My SHEIN Package - No Access To My Account
June 6 7:26 PM
I placed an order on SHEIN on 29 May 2026 using an account registered with my phone number. After placing the order, my ...phone was stolen and I lost access to both the phone and the SIM card, so I can no longer log in to my SHEIN account or use the old number. Because of this, I am unable to track my
Shein US Took Payment But Order Never Arrived Or Refunded
May 17 6:31 AM
I placed an order with Shein US on May 5, 2026 for trophies and balloons, and the total amount of $126.34 was taken from... my account. The order was supposed to arrive by May 18, 2026, but I did not receive the package and I also did not receive my money back. I contacted Shein US customer service abo
Shein Order Shipped but No Clear Tracking Update
May 13 3:50 PM
On 7 May, I placed and paid for an order worth 27,839 Naira on Shein, which included several items such as jewellery, a ...phone and passport pouch, shoes, nails, a hair clip, glasses and a selfie light, to be delivered to Lagos, Nigeria. On 8 May, I received an email from Shein stating that my order h
SHEIN Order Not Delivered After Payment of $38.40
April 15 1:15 AM
On April 9, 2026, I placed an order via the SHEIN mobile app in the USA and paid a total of 38.40 US dollars. The paymen...t was successfully taken from my account, but I have not received the items I ordered, nor have I received any clear information about the shipment. Despite the payment being compl
Delayed Order Of My SHEIN Parcel
March 20 7:30 AM
I placed an order on Shein on March 3 and the expected delivery date shown was March 19. Today is March 20 and I still h...ave not received my parcel in Riyadh, Saudi Arabia, even though I urgently need it because I am going on vacation tomorrow. I contacted Shein customer service by message yesterday
SHEIN Delivery Driver Refuses to Deliver Package on Time
March 17 10:08 AM
I placed an order from SHEIN with tracking number GSH16A26000MKNR for delivery in Sri Lanka. The package was marked as o...ut for delivery yesterday, but the behavior of the delivery person and the way the delivery was handled have been very disappointing. Yesterday, the delivery driver called me once
Shein Order Marked Delivered But Not Received
March 11 4:52 AM
I placed an order from Shein with the order number GSU16Q64F002CAW. In the tracking information, the package is shown as... “delivered in mailbox” on March 2, but I have not received the item. I checked my mailbox and around my address, and there is no package or delivery notice. Since the item never r
Missing SHEIN Package in New York — Refund Requested
March 2 10:12 PM
I placed an order on SHEIN on February 10 for a hat with an approximate value of 6 dollars. The order number is GSU15J32...000N503. The order was scheduled to be delivered on February 20 to my address in New York, but I have still not received the package. Despite the promised delivery date having pass
Aras Kargo Marked My Shein Package as “Recipient Return” Without My Request
February 8 11:57 AM
My Shein order was supposed to be delivered by Aras Kargo. The tracking originally showed that the delivery would be com...pleted by February 2, but the package went out for delivery on February 4. Unfortunately, I was not at home that day. I did not receive any phone call, and instead I received a mes
Shein Order Returned by Aras Kargo Without Delivery Attempt
February 4 7:37 PM
On January 20, 2026, I purchased a product from Shein and paid for it with my debit card. The package, with tracking num...ber 6337399090374, arrived at the Aras Kargo Kızılırmak branch in Sivas. However, I never received any SMS notification stating that the shipment was out for delivery, nor did I re
SHEIN Order Stuck at Airport Since January 14 With No Delivery Update
February 1 10:18 PM
I placed my order with SHEIN under order number GSO15025R00NNT9, and my package has not been delivered since January 14.... In the app, the order status shows that the shipment has arrived at the airport, but there has been no further progress and the items have not been delivered to me. When I contact
Shein Order Held At Customs - No Update
January 30 2:31 PM
I placed an order from Shein on 14 January 2026 with the tracking code 6338222010081. On 20 January, the tracking inform...ation showed “plane arrived” but since that date there has been no further update and I have learned that the package is being held at customs. The shipment code of my order is GSO
Shein Order Stuck At Airport - No Update For Ten Days
January 30 2:13 PM
I placed an order from Shein on 14 January and, according to the tracking information, my package arrived at the airport... on 20 January. Since that date, the status has been showing as waiting at the airport and there has been no update for 10 days. The shipment is shown as being handled by Aras Karg
Shein Order Stuck At Airport - Not Delivered To My Address
January 29 4:48 PM
I placed an order from Shein on 9 January consisting of two dresses and two necklaces, to be delivered to Denizli, Türki...ye. The order number is GSO1TJ394001P1J. However, my order has still not been delivered. According to the tracking information, the shipment has been showing as “arrival at airport
Shein Order Stuck at “Arrived at Airport” With No Updates Since January 7
January 12 11:21 PM
My Shein order numbered GSO1TB26U00NH6P includes two items with a total value of approximately $9 USD. Since January 7, ...the tracking status has shown “arrived at airport”, but there has been no movement or update since that date. In my previous orders, the shipment status never stayed at the same st
SHEIN Package Returned Without Consent After Aras Kargo Delivery Error
December 27, 2025 8:51 AM
My product that I purchased from an overseas website called Stein was not delivered to me through Aras Kargo Mardin Dara... Branch. Even though my shipment, which was sent on December 12, 2025 with tracking number 5764*******27, showed a status message saying “out for delivery,” no delivery was made t
Shein Order Missing Despite Delivery Confirmation
December 27, 2025 12:43 AM
I placed an order with Shein for dresses with a total value of around 40,000, under order number PK120045656807, to be d...elivered to Karachi, Pakistan. However, the tracking status was updated to “delivery complete” on 23 December 2025, even though I have not received the package. Despite the system
My Shein Shipment Stuck at Pal Express
December 2, 2025 3:41 PM
I placed an order on Shein for a product costing $4. The tracking number for my shipment is PALTR0003298286YQ. I am expe...riencing serious confusion and delays in the shipping process. The package first showed as having arrived in Turkey on November 21. Then it updated again and showed a second arriv
Shein Order Tracking PALTR0003296784YQ Not Working
December 1, 2025 12:07 PM
Although my package with tracking number PALTR0003296784YQ shows as “delivered to the local carrier” on the Shein app fo...r the past four days, I have received no notification from Cargox Cargo. I have not received any SMS or phone call, and I cannot access any information about where my package is or
My Shein Package Marked Delivered but Never Received
November 22, 2025 2:32 PM
On November 9, I placed an order on Shein for a phone case and press-on nails. The tracking number for my order is GSO1Q...M20M00362S. The system shows that the package has been delivered, but I have not received anything. My order no longer appears in the Shein app, and I also tried calling the shipp
My Shein Shipment Cancelled Without Notification—Requesting Refund
November 22, 2025 1:06 PM
On October 3, I made an online purchase on Shein from the clothing and accessories category, spending a total of 1,250 T...L. Around two months have passed and my order still hasn’t arrived, and I have no information about where the parcel is. A few days ago, I discovered that the shipment of my order
Shein Order Stuck at ‘Arrived at Airport’ for 10 Days — Still Not Delivered
November 15, 2025 9:02 PM
I placed an order for a hair accessory from Shein on November 2nd (Order No: PALTR0003240094YQ), and even though 13 days... have passed, my item still hasn’t been delivered. The delivery address is Bağcılar, Istanbul. For the past 10 days, the package tracking has shown the same status: “arrived at ai
Shein Order Not Delivered After Nearly Two Weeks — Tracking Frozen
November 15, 2025 2:24 PM
I placed an order on Shein on October 27th for one dress, one bag, one top, and a pair of earrings. My order number is #...GSO14A21N00MXL0. Since November 3rd, the tracking status has shown “arrived at destination airport.” There was previously an update saying the package had reached Istanbul, but tha
Shein Customer Complaint: Packages Stuck in Customs, No Support Response
November 15, 2025 12:50 PM
I placed four separate dress orders from Shein (Order Nos: PALTR0003241282YQ, PALTR0003241440YQ, PALTR0003241152YQ, PALT...R0003241281YQ) and paid a total of $144. My orders have been stuck in customs since November 7th and none of them have been delivered to me. The delivery address is Mezitli, Mersin
Shein Order Stuck at Airport for 10 Days — No Movement in Tracking
November 14, 2025 6:23 PM
I placed an order on Shein on October 30th for $59. My order number is PALTR0003240506YQ, and it was supposed to be deli...vered to my address in Beykoz, Istanbul. However, the tracking status has shown “arrived at airport” for the past 10 days with no movement at all. Another order I placed around the
SHEIN
View All Complaints