SHEIN Elenzga Dress Order Not Delivered After Estimated Delivery Date

I placed an order on Shein on 2 August for an Elenzga Elegant Pleated Dress to be delivered to Mbekweni, Paarl, Western Cape, South Africa. The order was shipped and the tracking status has been showing “outbound for delivery” with an estimated delivery date between 12–14 August, but I still have not received my parcel. According to the tracking screen, the order was sent by the seller Elenzga and the total amount I paid was R219 (the dress itself was R177). Despite the “shipped” status and the indicated delivery window, no courier has contacted me and the package has not arrived at my address. I request that Shein urgently investigate where my parcel is, ensure that the dress is delivered to me without further delay, or, if delivery is not possible, refund the full amount I paid.