SHEIN Not Shipping PAID Products
For five days I have been trying unsuccessfully to get help from SHEIN’s customer service regarding several orders that I fully paid for but which have still not been shipped. I have repeatedly provided proof of payment through your support chat, yet your BOT / AI system has not resolved the issue or processed the verification you are demanding, even though the system itself shows the orders as fully paid. During this time, I have also placed new orders on your direct website, which were paid for and shipped without any issue, so the problem is clearly limited to my original orders. The unpaid-shipped orders in question are as follows: Order No. GSU1RD030000TYD dated August 29, 2026 at 12:32:07, Order No. GSU1RV03F000JEL dated August 29, 2026 at 11:21:43, and Order No. GSU1RV03F000JEG dated August 29, 2026 at 11:21:43. Despite showing as fully paid, these orders remain unshipped and I am being asked repeatedly for verification that I have already provided many times. I have tried all week to resolve this through your chat support, but I have not been able to reach a real human, and the BOT responses keep sending me in circles without any solution. This experience is extremely frustrating and does not reflect good business practice. I request that SHEIN immediately process and ship all of the above-mentioned paid orders without any further delay.
