On April 9, 2026, I placed an order via the SHEIN mobile app in the USA and paid a total of 38.40 US dollars. The payment was successfully taken from my account, but I have not received the items I ordered, nor have I received any clear information about the shipment. Despite the payment being completed, my order has not been delivered, and this situation is causing me serious inconvenience and loss of trust. I have not yet been able to resolve this through customer service. I request that SHEIN either promptly ship and deliver the items I originally ordered or, if this is not possible, issue a full refund of 38.40 US dollars to my original method of payment without any further delay.
I placed a clothing order with SHEIN on January 31, 2026, under order number GSH15820700NQ63. However, the order was never delivered to me. When I contacted SHEIN customer service, I was informed that my order had been hijacked. Despite this information, SHEIN did not offer any solution, such as a ...
I placed an order through the SHEIN app on August 27, and it still hasn’t arrived. My order number is GSHNVK56200MYB1, and I expect my package to be delivered to my address within the next three days. If the order is not delivered by then, I want the order canceled and a full refund issued. I initia...
On September 16, 2025, I purchased one dress and two pairs of earrings from SHEIN under the order number GSO13528700MBY8. I paid a total of ₺1,639 using my bank debit card, and the payment was successfully confirmed. However, although the app shows my order as “delivered,” I never received the produ...
I ordered a queen-size mattress through the SHEIN app and it was marked as delivered on 20 March 2026, but I never received the item. There was no package left at my door or handed to me, and I have not been able to locate it. I paid a total of $43.18 for this mattress. After I saw that the order st...
On January 22, 2026, I placed an order on Shein containing three items. The order number is GSO153453001A14, and it was delivered to me on January 28, 2026. However, when the package arrived, I discovered that only one of the three items in my order had been shipped, and two items were missing. The ...
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