SHEIN Urgent Order Delayed: Refund Request Before Matric Dance

I placed an urgent delivery order from Shein on 9 September 2026 for my matric dance, under order number GSH1SW15B000TWM, with a total value of about R558 for four items including shoes, a watch set, a crown set and a bag. Despite choosing urgent delivery because this was an emergency and a once‑off event, my order has still not been delivered and the tracking has barely moved. I was assigned Skynet as the courier even though I wanted Buffalo Logistics, and Skynet is extremely slow. According to the tracking, the package only shows a 16 September update that it reached the airport, and the status is still “Shipped” with an estimated delivery date of 24 September. My big day is on Tuesday 22 September, and if the package arrives on the 24th I will not need these items anymore. I have been complaining and asking for help but I feel like no one is listening and I am very hurt and disappointed by this poor service and the useless “urgent delivery” option. I request that you urgently intervene with Skynet and ensure my order is delivered before my event on 22 September, or otherwise provide a full refund of R558 and a proper solution for this inconvenience, as your delay will ruin an important day for me.