Despite having a Sephora Black Card, for about a year now my points have not been automatically credited for any of my purchases, most of which I make at the Mersin Forum Mall store. At every purchase I provide my phone number at the cashier and pay by credit card, with amounts ranging from ₺479 to ₺10,000, yet none of these transactions have earned me points. In the Sephora app, my Black Card is visible and clearly registered, but store employees have been unable to explain or resolve the issue when I ask. I faced a similar problem in the past, and after submitting a complaint here, my points were manually credited, but the systemic issue persists. I expect Sephora to provide a permanent solution so that my points are automatically credited for all future purchases, and I also demand that the points from all my past purchases over the last year be added to my account without further delay.
I am extremely frustrated with my recent experiences at Sephora. Despite providing my phone number at checkout, my purchases are not being credited to my Black Card. I have spent over ₺10,000, and no one even bothered to inform me that showing the physical card might be necessary if that’s truly the...
I’ve made multiple fragrance and beauty product purchases at the Sephora İstinyePark İzmir branch, but none of those in-store transactions have been reflected as points on my Sephora account. Only the online purchases show up under my profile, which is incredibly frustrating as I frequently shop in ...
Despite spending over ₺75,000 at Sephora within the past year, my points are not visible in their system. According to their loyalty program, I should have been upgraded to a Gold Card membership by now, but I am still stuck with a Black Card. This has prevented me from enjoying the promised benefit...
On Monday, I made a purchase worth ₺2,100 at the Sephora store in Korupark Mall. During checkout, I provided my phone number to the cashier and also received my invoice (Invoice No: 6C42025000032676, time: 15:13). However, even after two days, my loyalty points have still not been added to my Sephor...
For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...
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