I have been trying for a week to place an order on both the Sephora mobile app and website, but whenever I add items to my cart and enter my delivery details, I repeatedly receive the message “Invalid number, please correct” even though I am entering my phone number correctly. This error prevents me from completing my order and makes mobile shopping impossible. I contacted customer service about the issue, and they suggested uninstalling and reinstalling the app, but that did not solve the problem. My customer account number is 8004591971, and since I cannot reach the payment step, no charges have been made yet. I request that Sephora resolve this technical issue immediately so that I can complete my order without further frustration.
While trying to add my address in the Sephora mobile app, I keep receiving a “wording adress” error message, which prevents me from completing my order. I entered my address information fully and correctly, yet the system still blocks me. I had previously placed orders to this same address without a...
I’ve tried every possible method to place an order on Sephora’s online store, from using different devices, switching to the app, adding different products, and even trying a different credit card, but I keep encountering a system error at the payment stage. I’ve been facing this issue since yesterd...
Every time I try to place an order through the Sephora app, I keep getting the same frustrating message: “A technical error occurred. Please try again.” I’ve tried multiple times on different days, but nothing changes. To troubleshoot, I uninstalled and reinstalled the app, restarted my phone, clea...
Hello. I am trying to confirm the products in my Sephora cart, but every time I enter my delivery address—despite entering it correctly multiple times...
In the Sephora online shopping app, I constantly face problems when trying to add my delivery address. The app’s address search tool contains incorrect neighborhood names, which prevents me from selecting the correct address and causes the system to give an error. Because of this ongoing issue, the...
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