On 02/04/2025, I purchased several products from the Sephora Korupark store, all from The Ordinary brand, based on a staff recommendation. I clearly informed the store employee that my skin is dry and sensitive, yet I was still advised to buy the following items:
The Ordinary Eye Serum
The Ordinary Niacinamide 10% + Zinc 1%
The Ordinary Glycolic Acid 7% Toning Solution
The Ordinary Hyaluronic Acid 2% + B5
Shortly after starting to use these products, my skin reacted badly. I experienced severe dryness, breakouts, closed comedones, and irritation. After doing my own research, I found that these formulas are not suitable for dry or sensitive skin types.
Because of this incorrect guidance, I’ve suffered both physically and financially. I trusted Sephora’s staff to provide expert advice, but it resulted in visible skin damage and wasted money.
I’m requesting a full refund or exchange for the products and an acknowledgment of the poor recommendation. Sephora must take responsibility for the harm caused by unqualified staff advice.
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