4
Resolved

Sephora Customer Complaint ( Insecurity)

Nisvan
Nisvan
Sephora
November 13, 2023 7:16 PM35

The lipsticks I bought from Sephora's '2 for 1' campaign on 11.11 were canceled the next day due to 'out of stock,' and I was alerted via email. As a token of appreciation, a code for free shipping was included in the email details. While the '2 for 1' campaign had ended and a 30% discount was still in effect, and the products were available in other locations and on the website, I saw that they remained in stock and that placing an order was simple during the 10 hours I checked. When I called customer support this morning, I received canned comments and no solution to my complaint. When I said that I didn't want to spend double the price to repurchase the products and that I was aware of my rights, they ultimately agreed to give me a 20% discount in exchange for my pleasure. Meanwhile, I said that with this code, all current campaigns were canceled, and I was being abused once more. They reacted with scripted responses that emphasized the unfairness of so-called campaigns and commercials. I want to buy the same things at the same price I paid before.

November 14, 2023 10:19 AM (15 hours after complaint)

Dear Valued Customer, Hello, We are pleased to assist you with any matter you may need regarding your requests. The follow-up process for your request has been initiated. We will continue to inform you via phone during this process. Your issue will be resolved as soon as possible. We also thank you for your interest and understanding. We wish you a pleasant day.

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