The lipsticks I bought from Sephora's '2 for 1' campaign on 11.11 were canceled the next day due to 'out of stock,' and I was alerted via email. As a token of appreciation, a code for free shipping was included in the email details. While the '2 for 1' campaign had ended and a 30% discount was still in effect, and the products were available in other locations and on the website, I saw that they remained in stock and that placing an order was simple during the 10 hours I checked. When I called customer support this morning, I received canned comments and no solution to my complaint. When I said that I didn't want to spend double the price to repurchase the products and that I was aware of my rights, they ultimately agreed to give me a 20% discount in exchange for my pleasure. Meanwhile, I said that with this code, all current campaigns were canceled, and I was being abused once more. They reacted with scripted responses that emphasized the unfairness of so-called campaigns and commercials. I want to buy the same things at the same price I paid before.
Sephora's behavior to deceive the customer in November discounts. I created 2 separate orders from Sephora on the same day on November 24. While one of my order was delivered last week, there was no movement in the other, I filled out an order information form 3 - 4 times and asked for information. ...
I placed my order about 1 month ago. The product was returned to you due to a shipping problem before it reached me. When I called your customer service, they said they would not send the product again; they would refund the payment. So I waited for my refund. When I called 1 week later to check the...
I've made several purchases from the Sephora online store, and I even have a Gold membership. However, I've never experienced anything like this before. When placing an order through the Sephora app, there was initially an issue during the order payment phase due to a glitch in their system, causing...
I ordered a perfume from Sephora, but they didn’t ship my order for a few days. I contacted their customer service multiple times to inquire about the delay, but each time I was told to wait. Frustrated, I decided to cancel my order, but they informed me that I couldn’t cancel it and had to wait for...
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