Sephora's behavior to deceive the customer in November discounts. I created 2 separate orders from Sephora on the same day on November 24. While one of my order was delivered last week, there was no movement in the other, I filled out an order information form 3 - 4 times and asked for information. When I could not get a return to my request, I reached the call center today. My order was first said to be insufficient address, when I objected, it was examined for the second time, and now it is said that the address was entered in a different provincial postal code, canceling the product I bought at a discount and making a transaction to deceive the customer with a false statement. When I declared that my address appeared in Adana, they said that I would prove that it appeared in Istanbul in the order, but they said that I understand, but we cannot take any further action, we can give a 20% discount if you want. There was neither a refund reflected on my card nor the address of the product is wrong. I think this is a deceptive act because the products I bought on sale were not sent to the customer during the operation process because of a stock error or a high-cost discounted product. The order canceled with a false statement and the customer was put in an unfair position, although I insistently told them.
Sephora's fifty percent discount scam for the second product. I made a purchase of 9800 TL on Black Friday. 2. There was a 50% discount campaign on the product. I bought 6 items. And there was a 50% discount on every second product in the cart. I bought the products, and when I looked at the invoice...
On Sephora TRs online platform I have placed an order with click and collect system on 6 December. I was going to take my order from a store named Zorlu, in İstanbul. However, my order has been cancelled on 8 December, while they were preparing my product. They already approved the order for prepara...
The lipsticks I bought from Sephora's '2 for 1' campaign on 11.11 were canceled the next day due to 'out of stock,' and I was alerted via email. As a ...
It's February 22, and I'm still waiting for a refund from Sephora for an order that didn't go through. My card was charged on December 16 for ₺3,111.92, and despite my numerous efforts to address the problem, I have yet to receive a refund. I contacted customer service several times, but they just m...
Sephora is mocking people!!! The order I placed at the beginning of the month got canceled by the brand, and it even says it was canceled by the customer, which is a whole other issue?! And despite being in mid-December, I still haven't received my refund. When I contact the bank, they say there's n...
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