Sephora Has Not Refunded Me After Returning My Perfume Order
I ordered a perfume from Sephora, but they didn’t ship my order for a few days. I contacted their customer service multiple times to inquire about the delay, but each time I was told to wait. Frustrated, I decided to cancel my order, but they informed me that I couldn’t cancel it and had to wait for them to ship the package. After a few more days, the package finally arrived, and I sent it back using the return agreement number they gave me. Even after confirming that the package was delivered back to them, they haven’t refunded me after 2 weeks. To make matters worse, their customer service is unresponsive, and I can’t reach them by phone or through other communication channels. This entire experience has been unnecessarily complicated and stressful.
Dear Customer, First of all, we wish you a pleasant day. We are pleased to assist you with any matter you may need regarding your requests. The follow-up process for your request has been initiated. However, during this process, we are trying to inform you by phone, but we are unable to reach you. We would like to remind you that you can share your thoughts and experiences about our brand. Thank you for your interest and understanding. We Wish You a Pleasant Day Sephora Turkey
