I ordered a perfume from Sephora, but they didn’t ship my order for a few days. I contacted their customer service multiple times to inquire about the delay, but each time I was told to wait. Frustrated, I decided to cancel my order, but they informed me that I couldn’t cancel it and had to wait for them to ship the package. After a few more days, the package finally arrived, and I sent it back using the return agreement number they gave me. Even after confirming that the package was delivered back to them, they haven’t refunded me after 2 weeks. To make matters worse, their customer service is unresponsive, and I can’t reach them by phone or through other communication channels. This entire experience has been unnecessarily complicated and stressful.
I returned the perfume I bought from Sephora, and I’ve been waiting for my refund to be deposited for two months. Every time I call, they say my refund was approved, that they’re busy at the moment, and that they’ve noted it as urgent. I even provided my bank details twice to make sure there was no ...
For two days, I have been trying to contact Sephora’s customer service, but no one is answering my calls, and my emails are being ignored. This is beyond frustrating, especially considering that I requested a refund for a return made on the same day, within the same hour—yet they refused to process ...
I just bought something from Sephora, and honestly, it’s been super frustrating. I made an order for $200 and opted for expedited shipping, hoping for a quick delivery. So, my package showed up late, and when I finally opened it, I found that one of the items (a foundation) was missing. I reached ou...
I placed my order about 1 month ago. The product was returned to you due to a shipping problem before it reached me. When I called your customer service, they said they would not send the product again; they would refund the payment. So I waited for my refund. When I called 1 week later to check the...
On January 23, 2025, I placed an order through Sephora, but without any explanation, it was canceled. Despite never receiving the product, the charge was still deducted from my card. Since then, I have contacted customer service multiple times through both phone calls and emails, yet all I get is, "...
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