I placed my order about 1 month ago. The product was returned to you due to a shipping problem before it reached me. When I called your customer service, they said they would not send the product again; they would refund the payment. So I waited for my refund. When I called 1 week later to check the status of my refund, they said they would make a second shipment. I stated that I did not request this, and they said they would cancel the shipment and refund my payment. When I called again a few days later, they said they would check it out again, and this cycle continued for 2-3 weeks. There is a lack of coordination on your side, and it is obvious that my demands are not taken into consideration. I'm starting to think you're making things worse by not processing my refund. I called, and they said your refund had been made; I called a few days later, and they said they shipped it again. The last time I called, they said your return is awaiting approval. But I heard the same thing last week. Now I'm really starting to have a headache. You have no right to make fun of your customers like this. I've been shopping at Sephora for years; are you trying to lose customers? I request that my refund be approved and reflected in my bank within two days. Otherwise, I will take legal action.
Sephora is mocking people!!! The order I placed at the beginning of the month got canceled by the brand, and it even says it was canceled by the customer, which is a whole other issue?! And despite being in mid-December, I still haven't received my refund. When I contact the bank, they say there's n...
On the 7th of the month, I made a purchase at the Sephora Armada store. Although the product I wanted was not in stock, the payment was taken with the promise that it would be delivered directly to my address. However, on the 18th — days later — I was informed that my order had been canceled. When ...
On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did ...
About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, a...
I ordered a perfume from Sephora, but they didn’t ship my order for a few days. I contacted their customer service multiple times to inquire about the delay, but each time I was told to wait. Frustrated, I decided to cancel my order, but they informed me that I couldn’t cancel it and had to wait for...
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