I placed an order (Order No: 8000500626) on October 29, 2022, from Sephora for a rare beauty blush that was not provided to me. The customer representative offered a 20% discount as compensation. However, when I revisited the payment screen today, they claimed the code had been used and didn't activate. It's frustrating how I always encounter issues on the Sephora app whenever I shop. The rare beauty blush is rarely in stock, and with the inflated prices, I wanted to purchase it while it was available, but I couldn't due to the discount not being applied. I demand a response to resolve my dissatisfaction and the renewal of the unusable code. Otherwise, I will share my complaint on various social media channels and, if necessary, file a complaint with the Consumer Arbitration Board regarding the failure to deliver the purchased product.
On March 11, 2025, I received an SMS from Sephora with a 20% discount code valid for all products. However, when I tried to apply the code at checkout, I kept getting an error message stating that the code was invalid. I attempted to use the code multiple times, but it still didn’t work. The expira...
I’m writing to report a frustrating issue I’m having with a Sephora discount code I received. According to the information provided, the code is valid until April 3rd. However, today is March 30th, and the system is already saying that the code has expired—which is simply not true. I have never use...
Sephora's behavior to deceive the customer in November discounts. I created 2 separate orders from Sephora on the same day on November 24. While one of my order was delivered last week, there was no movement in the other, I filled out an order information form 3 - 4 times and asked for information. ...
On December 24th and 25th, I participated in a game through the Sephora app and won a gift code. The code was delivered to me via email, and I attempted to apply it to a basket of items that met the campaign's conditions. However, the code gave an error message and I was unable to use it. I contacte...
On April 6, 2025, I placed an order on Sephora’s website and chose to pick it up from the Emaar store. When I went to collect it on April 9, the store staff informed me that the product was damaged and said my order would be canceled. They offered me a larger size available in-store, which I purchas...
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