I've made several purchases from the Sephora online store, and I even have a Gold membership. However, I've never experienced anything like this before. When placing an order through the Sephora app, there was initially an issue during the order payment phase due to a glitch in their system, causing the gift code sent to my email to go to waste. Then, I created two more orders, which were canceled two days later. Consequently, the gift codes I used for these orders were also canceled, rendering three codes unusable. I reported this, but for a full 3 months now, nothing has been done about it. I've called numerous times. Every time I contact customer service, they say it has been escalated to the appropriate department, and we are awaiting a response. Whatever that appropriate department is, why have they been keeping me waiting for 3 months? Moreover, when I posted a complaint here, they mentioned they wanted to call and apologize and even prepare a gift box for this, but this hasn't been realized either. Even in this matter, I'm being made to wait. This doesn't befit Sephora.
On December 24th and 25th, I participated in a game through the Sephora app and won a gift code. The code was delivered to me via email, and I attempted to apply it to a basket of items that met the campaign's conditions. However, the code gave an error message and I was unable to use it. I contacte...
I’m writing to report a frustrating issue I’m having with a Sephora discount code I received. According to the information provided, the code is valid until April 3rd. However, today is March 30th, and the system is already saying that the code has expired—which is simply not true. I have never use...
After contacting Sephora customer service to update my email address, I completely lost access to my account. Now, I cannot log in at all, and because of this issue, I am unable to make any online purchases. When I called customer service again, they informed me that the case was escalated to their ...
I sent an email to Sephora's email stating that I couldn't use my Gold gift code. In all of the emails I received, I started to obtain images containing the card information, card statements, order numbers, and names and surnames of different customers. I contacted Sephora via email and phone and ex...
I had accumulated a large amount of points in my Sephora account, aiming to reach Gold Card status through my purchases. However, one day I logged int...
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