I’ve been experiencing a very serious issue with the Sephora mobile app for a long time. Even though my password is correct, the app constantly shows an “incorrect” error and won’t let me log in. I reset my password over and over again, but the system still won’t allow access, and sometimes I have to try at least 10 times just to get in.
This problem has been going on for about a year, and I’m completely fed up. I’ve even deleted the app entirely from my phone and stopped purchasing products because of this issue. I use an iOS device, and I find it unacceptable that such a basic login problem has gone unresolved for so long.
At this point, I want this issue to be permanently fixed and for a properly functioning system to be put in place so I can log into my account smoothly and without errors.
Every time I try to place an order through the Sephora app, I keep getting the same frustrating message: “A technical error occurred. Please try again.” I’ve tried multiple times on different days, but nothing changes. To troubleshoot, I uninstalled and reinstalled the app, restarted my phone, clea...
I have been trying to shop through the Sephora app, but I keep running into the same frustrating problem with the address section. Every time I correctly enter my address, the app gives an error message saying it’s invalid. No matter how many times I try, it keeps rejecting my information. This isn’...
I have been trying for a week to place an order on both the Sephora mobile app and website, but whenever I add items to my cart and enter my delivery details, I repeatedly receive the message “Invalid number, please correct” even though I am entering my phone number correctly. This error prevents me...
For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...
While trying to add my address in the Sephora mobile app, I keep receiving a “wording adress” error message, which prevents me from completing my order. I entered my address information fully and correctly, yet the system still blocks me. I had previously placed orders to this same address without a...
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