I have been using my Samsung 65Q80CA model television, which I purchased from Hepsiburada approximately 2 years ago, wit...hout any problems until recently. About 3 days ago, on Sunday evening, a software update was sent to my television by Samsung and the device automatically installed this update. Im
For about two months, I have been experiencing a constant buzzing sound coming from the back of my Samsung QE55QN700BTXT...K television. This sound is clearly audible even when the device is in standby mode, is continuous, and significantly impairs my viewing comfort and overall user experience. During
I purchased a 98-inch Samsung television from Vatan Computer’s online store on March 31, 2026. When the authorized servi...ce team arrived for installation, they discovered that the television panel was damaged, despite there being no visible damage to the box. The service personnel recorded in their r
On 24.04.2026 at around 01:04, I purchased a Samsung Galaxy S25 Ultra phone from Samsung Turkey’s official online store ...with the order number TR260424-55961715. I paid the total amount of ₺81,538.30 via bank transfer from my personal account registered to my name. Only a few minutes after placing th
Hello everyone, I want to share an experience I recently had so others can avoid going through the same situation. We ma...de a mistake by purchasing a Samsung TV, and unfortunately, it turned into a very frustrating experience. When the installation team came to mount the new TV on the wall, our prev
I submitted my Galaxy S22 128 GB (SM-S901EZWDTUR) device, work order number 4293803996, to Samsung authorized service ce...nter (0003334818 E**** A**** – Ebru Elektronik) on Monday, April 20, 2026, at 09:43 AM due to a battery swelling issue. At the time of delivery, the staff specifically stated that
I purchased a Samsung S22 Ultra phone as an original product and have been using it carefully for about three years. My ...phone has never been dropped, hit or damaged in any way, yet it suddenly stopped working and no longer turns on. I find it unacceptable that a phone that has been used so carefully
"I am extremely grateful to Ms. Seher of the Istanbul sales support team for calling me every day, attentively handling my issue, doing everything she could to resolve the problem, and supporting the repair of my device."
I purchased the Samsung VG-FBB3BA/ZN portable battery, specifically designed for the Samsung Freestyle projector, on Jun...e 12, 2024, through the Hepsiburada app. The product was sold to me with a valid warranty, and the invoice was issued under number s012024000000718. After working properly for a wh
On February 26, 2026, I purchased a 27-inch Samsung 4K OLED monitor from Vatan Bilgisayar. From the very first day of us...e, I noticed a serious display issue, including a dusty and sparkling/grainy effect on the screen that directly affects image quality. This problem has persisted without any improv
I purchased a Samsung combi-type refrigerator with a volume of 610 liters, model RT62K7040SL/TR, from the Samsung Forum ...İstanbul store in Bayrampaşa (Istanbul). After a while, the freezer compartment stopped cooling sufficiently, and then the cooling section also stopped cooling properly, so I calle
I am using a Samsung S25 FE and I have been experiencing an AMOLED burn-in problem since the very first day of use. On g...ray backgrounds, especially at 5–20% brightness, clear burn-in marks are visible. This was noticeable as soon as I unboxed the phone and it still continues in the same way after ab
I own a Samsung EcoBubble washing machine located in Ümraniye, Istanbul, and on 27.03.2026 it developed a drum and tub m...alfunction. Since this date, I have not been able to use the product properly and my daily household routine has been seriously disrupted. After noticing the problem, I contacted S
"Samsung proved the great and high-quality brand characteristic regarding its products and after‑sales customer satisfaction, and how correct our choice of the Samsung brand was. The morning after I wrote the complaint, they called us by phone, asked if we were available for installation and said they could immediately arrange service, and they performed the assembly and installation of our product with excellent workmanship and quality, and got it running. Thanks to Samsung and the Bursa ABC service."
I purchased a Samsung 9000 BTU air conditioner and requested installation s...ervice through your system. However, the service request form I filled out
I am writing to raise a complaint regarding my Samsung Galaxy phone, which I am using in Cairo. Since sometime in 2025, ...I have been experiencing a rapid battery drain problem whenever I use the internet on the device. The battery percentage drops very quickly during internet use, to a degree that is
"The site keeps demanding that I evaluate my complaint outcome. If I recall correctly, they sent eight emails. I think the AI didn't realize that the process was still ongoing in my previous update, so I'll be a bit more explicit. An official from Samsung headquarters got in touch. I was told that a refund will be issued, and I handed the monitor over to an authorized service. When the money reaches my account, I will update the complaint and complete the evaluation."
I have been using my Samsung Galaxy A34 for about two years, and over the past 5–6 months, it has increasingly started t...o randomly shut down and restart on its own. Even when I am not actively using the phone during the day, the device suddenly powers off and reboots at random times. This issue ser
We purchased a Samsung Q8F model television at the end of December. However, before we were even able to properly use it..., we noticed that the back panel of the device had started to separate/open up. Experiencing such a problem with a brand-new television that is marketed as a premium product has cr
My Samsung UE50TU7000UXTK model television has been experiencing an issue for some time where it automatically disables ...DiSEqC mode and changes the satellite name on its own. This problem has been ongoing for about a year and occurs every two days, making it very difficult to use the TV normally. W
I bought a gray Samsung refrigerator, and I strongly advise others not to buy it or recommend it. The fridge is getting ...worse over time, with the exterior surface becoming full of holes. When it was still under warranty, we called for service, and they claimed that we had used chemicals on it, which
Even though I updated the S Wallet app on my Samsung S25 Edge phone, none of the issues I was experiencing have been res...olved. In fact, the problems have become worse after the update. Currently, I receive a “device not found” error, and whenever I try to enable NFC, the app suddenly crashes and clo
In 2023, I purchased a Samsung 43AU8000 model television. Over time, a shadow started to appear on the right side of the... screen. At first, we thought this was related to the broadcast or channel, so we did not pay much attention to it. However, when a guest who is knowledgeable about televisions vis
I purchased a Samsung 75Q70 QLED TV in July 2024, and only two months later the frame began to bend, the back cover open...ed up, and the TV started leaning backward. I created a service request, and I have attached the image that includes the response I received. The explanation I was given was that
I have been using a Samsung Galaxy Tab S9+ for about four months in the United States, purchased for approximately 175 U...SD, and I have been experiencing an ongoing problem with the Samsung Keyboard since the first day. When typing, the number row at the top constantly mixes with the top letter row,
