I own a Samsung EcoBubble washing machine located in Ümraniye, Istanbul, and on 27.03.2026 it developed a drum and tub m...alfunction. Since this date, I have not been able to use the product properly and my daily household routine has been seriously disrupted. After noticing the problem, I contacted S
"Samsung proved the great and high-quality brand characteristic regarding its products and after‑sales customer satisfaction, and how correct our choice of the Samsung brand was. The morning after I wrote the complaint, they called us by phone, asked if we were available for installation and said they could immediately arrange service, and they performed the assembly and installation of our product with excellent workmanship and quality, and got it running. Thanks to Samsung and the Bursa ABC service."
I purchased a Samsung 9000 BTU air conditioner and requested installation s...ervice through your system. However, the service request form I filled out
I am writing to raise a complaint regarding my Samsung Galaxy phone, which I am using in Cairo. Since sometime in 2025, ...I have been experiencing a rapid battery drain problem whenever I use the internet on the device. The battery percentage drops very quickly during internet use, to a degree that is
"The site keeps demanding that I evaluate my complaint outcome. If I recall correctly, they sent eight emails. I think the AI didn't realize that the process was still ongoing in my previous update, so I'll be a bit more explicit. An official from Samsung headquarters got in touch. I was told that a refund will be issued, and I handed the monitor over to an authorized service. When the money reaches my account, I will update the complaint and complete the evaluation."
I have been using my Samsung Galaxy A34 for about two years, and over the past 5–6 months, it has increasingly started t...o randomly shut down and restart on its own. Even when I am not actively using the phone during the day, the device suddenly powers off and reboots at random times. This issue ser
We purchased a Samsung Q8F model television at the end of December. However, before we were even able to properly use it..., we noticed that the back panel of the device had started to separate/open up. Experiencing such a problem with a brand-new television that is marketed as a premium product has cr
My Samsung UE50TU7000UXTK model television has been experiencing an issue for some time where it automatically disables ...DiSEqC mode and changes the satellite name on its own. This problem has been ongoing for about a year and occurs every two days, making it very difficult to use the TV normally. W
I bought a gray Samsung refrigerator, and I strongly advise others not to buy it or recommend it. The fridge is getting ...worse over time, with the exterior surface becoming full of holes. When it was still under warranty, we called for service, and they claimed that we had used chemicals on it, which
Even though I updated the S Wallet app on my Samsung S25 Edge phone, none of the issues I was experiencing have been res...olved. In fact, the problems have become worse after the update. Currently, I receive a “device not found” error, and whenever I try to enable NFC, the app suddenly crashes and clo
In 2023, I purchased a Samsung 43AU8000 model television. Over time, a shadow started to appear on the right side of the... screen. At first, we thought this was related to the broadcast or channel, so we did not pay much attention to it. However, when a guest who is knowledgeable about televisions vis
I purchased a Samsung 75Q70 QLED TV in July 2024, and only two months later the frame began to bend, the back cover open...ed up, and the TV started leaning backward. I created a service request, and I have attached the image that includes the response I received. The explanation I was given was that
I have been using a Samsung Galaxy Tab S9+ for about four months in the United States, purchased for approximately 175 U...SD, and I have been experiencing an ongoing problem with the Samsung Keyboard since the first day. When typing, the number row at the top constantly mixes with the top letter row,
I own a Samsung QE55S90CATXTK SS5 television in Istanbul Ümraniye. About 5 ...days ago, the device started having a serious problem: there is sound but n
I have been using a Samsung UE50TU8000UXTK television in Istanbul, Türkiye, for 4 years, and I am very disappointed with... the problems that keep repeating with this device. For the last 2 days, the TV turns the screen on and off every second, only the Tizen logo appears briefly, and then the screen g
"I have been calling every day since February 8, and you know the matter; trying to give the impression that you are handling it with an automatic message from here is pointless! You can access the information using the record number 4292238567."
I purchased my Samsung Galaxy A17 4G about four months ago from a Turkcell store. For the past month, I have been experi...encing serious performance issues with the device. When I play games, there is a noticeable drop in performance, and then the game crashes and kicks me out repeatedly. The fact th
I am using a Samsung 50TU8000 TV in Turkey, which I purchased from Trendyol. As of yesterday, the TV developed a panel p...roblem and the screen went black. I had experienced the same problem with this TV once before, around two years ago, and now it has occurred again. Having the same panel issue repe
I recently made several purchases from Samsung, including 4 televisions, a dryer, 2 fridges, a washing machine and a mic...rowave, delivered to Mardin Artuklu in Türkiye. For all these products, I was charged an extra delivery fee because of the elevator, and when I contacted Samsung customer service a
I am using a Samsung Galaxy S23 Ultra phone and after the last software update, I started to experience very serious cha...rging and battery problems. The phone shuts down suddenly when it is around 30%, the battery drains much faster than normal, and when I plug it in to charge it fills up much faster
I had been using my Samsung Galaxy Note 20 Ultra SM-N985F/DS without any issues for a long time. About 15 days ago, a gr...een line suddenly appeared on the screen, even though the phone had not been dropped or damaged in any way. In addition, after the most recent software update, the device has becom
Over the past 1–2 weeks, I have started experiencing a serious issue with my Samsung Galaxy A34. The device randomly shu...ts down during the day without any warning. For example, even when the battery is at 90%, the phone suddenly turns off, and when I am able to turn it back on, I see that the batter
During the warranty process for my Samsung S24 Ultra, I applied to the authorized service center in Karşıyaka, İzmir, an...d I was provided with a Samsung S21 Ultra as a replacement device. After the back cover of this replacement phone was cracked, I was charged for both the back cover and the frame.
I purchased a Samsung monitor on 04.02.2026 and noticed a dead pixel problem on the screen the same day I bought it. Fro...m the first use, this defect has been clearly visible and affects my experience with the product. I contacted the store/Samsung customer service about this issue. I was told that t
After the most recent software update on my Samsung S22 Ultra, I started having serious issues in certain parts of the c...ity where I live, including no signal, being unable to place calls, and being unable to receive calls. These problems have been ongoing since October–November and are negatively af
