I purchased a Samsung 9000 BTU air conditioner and requested installation service through your system. However, the service request form I filled out has been waiting in “Pending Approval” status and I have not been able to get any progress for 2 days. In your system, two separate records were created with the numbers 10011580209 and 1001158210, and both have been listed as “Awaiting Approval” for 2 days without any update. Because of this situation, I cannot get an installation appointment and I cannot reach anyone clearly for support. I live in Bursa, Nilüfer, 30 Ağustos Zafer Mahallesi and I am waiting for the product to be installed at this address, but the process is blocked at the approval stage in the system. I request that my service records be urgently approved through the system, that my installation appointment be created without any further delay, and that I be contacted by phone to inform me about the process and to complete my service request.
On July 27, I purchased a Premium Wall-Mounted Split Air Conditioner (AR18TSHZHWK/SK) from Samsung’s official website, and it was delivered on July 29. I was told that HTS Service would contact me the next day for installation, but as of today, August 7, the unit still hasn’t been installed. I’ve be...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
I purchased a Samsung AR35 air conditioner for a family health center in Konak, Izmir, and have been waiting 10 days for its installation. My purchase invoice number is SHT2025000000498, and I paid the product price of ₺21,500 via EFT to the provided IBAN. Although the product is under warranty, I a...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
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