Samsung Freestyle Battery Not Charging Despite Active Warranty

I purchased the Samsung VG-FBB3BA/ZN portable battery, specifically designed for the Samsung Freestyle projector, on June 12, 2024, through the Hepsiburada app. The product was sold to me with a valid warranty, and the invoice was issued under number s012024000000718. After working properly for a while, the battery stopped charging starting in January 2025.

Since the product was still under warranty, I first contacted an authorized service center. However, they informed me that they do not handle this type of device and advised me to contact Samsung customer service to create a service request for in-home support. Following this, I contacted Samsung and created a service record under the number 4293651769. A service representative later called me, requested the invoice and product details, and said they would consult with the regional office before getting back to me.

Afterward, I was told that this battery is not covered under warranty and that no repair or replacement could be provided. In order to exercise my legal rights, I requested a written document stating that the product is “not covered under warranty.” However, I was told that they would only provide this document if I paid a service fee of approximately $43. Even though I clearly stated that the product is still within its warranty period and that I do not want to pay any service fee, my request was denied.

I purchased this product as a guaranteed item, yet I am now being told, entirely at Samsung’s discretion, that it is excluded from warranty coverage. Additionally, based on my research, this product appears to have a known chronic issue, as many other users have reported that the battery stops charging after a certain period of use.

Currently, this battery is being sold for around $310, which makes the situation even more frustrating. I request that this product, which was sold under warranty, be repaired free of charge or replaced with a new one. I also demand that my request for a written document confirming the warranty denial be fulfilled without requiring any service fee.