Samsung Service Damaged Galaxy S22 and Marked Device as Delivered

I submitted my Galaxy S22 128 GB (SM-S901EZWDTUR) device, work order number 4293803996, to Samsung authorized service center (0003334818 E**** A**** – Ebru Elektronik) on Monday, April 20, 2026, at 09:43 AM due to a battery swelling issue. At the time of delivery, the staff specifically stated that aside from the battery, the device was in very good condition for its age. Later that same day at 2:30 PM, I received an SMS stating that my device was ready.

When I went to pick up my phone on the morning of April 21, 2026, I was shocked to find it completely unusable—the screen was entirely black, with no display, and the device would not turn on. The phone I handed over with a fully functional screen was returned with what appears to be damage to the display and/or flex cable. Since I checked the device before leaving the store, I immediately returned it to them and refused to accept it.

As of April 23, 2026, my device is still not in my possession and remains at the service center. Despite this, I discovered that Samsung’s official website shows my work order as “Delivered” on April 21, 2026. In other words, they falsely marked the process as completed even though I never accepted the device, which is a serious misrepresentation.

During this process, I was asked to pay an additional $6 for the flex cable and screen damage—damage that clearly occurred while the device was in their possession. This is unacceptable, as I delivered the device with a working screen. Furthermore, a technician contacted me from a personal mobile number instead of an official line and attempted to pressure me by claiming the issue was not their fault.

I originally paid $87 for the battery replacement. It is also widely acknowledged—even by Samsung staff—that the S22 series has known overheating and battery issues, yet customers are still being charged for repairs related to these defects.

Although I requested that my device be shipped to me by courier after wasting time going to the service center on April 21, no action has been taken. Despite discussions with Samsung headquarters, they are still bringing up courier fees and repair charges. Having my working device returned damaged, falsely marked as delivered, and then being asked to pay additional fees has caused a serious loss of trust.

I request that Samsung acknowledge the known defects of the S22 series and refund the $87 I paid for the battery replacement due to the inconvenience caused. I also demand that the damaged screen and/or flex cable be repaired immediately without any additional charges, that my device be shipped to me free of charge, and that I receive a formal apology. I reserve all legal rights regarding the damage to my device and the inaccurate service records showing it as “delivered.”