On 24.04.2026 at around 01:04, I purchased a Samsung Galaxy S25 Ultra phone from Samsung Turkey’s official online store with the order number TR260424-55961715. I paid the total amount of ₺81,538.30 via bank transfer from my personal account registered to my name. Only a few minutes after placing the order, I cancelled it of my own accord, yet despite this, the amount I paid has still not been refunded to me even though 5 days have passed. After my cancellation request, I only received an e-mail confirming that my cancellation was approved. Since then, whenever I contacted Samsung via live support, I was told that an urgent ticket was opened for my issue and that the matter would be resolved as soon as possible. I was even specifically informed that the refund would be paid today; however, no payment has been made and I have not received any feedback or clear information. I do not accept that such a high payment for an order cancelled within minutes has not been refunded for days and that I am constantly given evasive answers. I request that the ₺81,538.30 which I paid by bank transfer, be refunded to my account at Ziraat Bank without further delay and in full, and that I be provided with clear written information on when and how this process will be concluded.
Dear Samsung Customer Service, On 27.09.2025, I purchased a product worth ₺14,499 from your official online store. Although I immediately canceled my order, the product was nevertheless dispatched. Upon contacting your customer service team, I was informed that I had to cancel the delivery through t...
I placed an order on May 9, 2025, through Samsung for the Galaxy S25 Ultra, Galaxy Watch 7, and Galaxy Buds3 Pro, totaling approximately ₺82,000. The system clearly indicated that delivery would take place on Monday, May 12, and I trusted this date when placing the order. Because of this, I sold my ...
I have been experiencing an ongoing and unresolved issue with a Samsung Galaxy S25 Ultra mobile phone belonging to our company, which was purchased for approximately ₺101,499 in a single payment. Due to problems with the device, we sent it to your service through the Teknosa store, and since more th...
I ordered a television from Samsung Shop on March 31, 2025. They kept me waiting until April 18 and finally said that there was no stock in our warehouse on April 18, 2025, we will cancel your order and refund your money. Today is May 02, 2025 and 14 days have passed but my money has not been return...
On October 25, 2025, I ordered a Samsung 65LS03D model television through Samsung’s official website to be delivered to my address in Kepez, Antalya (Order No: TR251025-35008611). I paid ₺54,999 using my bank card. The product was promised to be delivered on October 30, 2025, but it was not delivere...
Comments