Samsung TV Installation Damage Causes Cable Break and Screen Scratch
Hello everyone, I want to share an experience I recently had so others can avoid going through the same situation. We made a mistake by purchasing a Samsung TV, and unfortunately, it turned into a very frustrating experience.
When the installation team came to mount the new TV on the wall, our previous television was working perfectly. However, as soon as they installed the new Samsung TV, it did not work at all. They spent a long time trying different things and eventually claimed that our satellite system was faulty. We told them clearly that everything had been working fine before they installed the new TV. They continued to adjust things, even removed the TV, tested it elsewhere where it supposedly worked, then brought it back and reinstalled it—only to again say that the satellite was the issue.
After they left, we waited for a building technician. When the technician arrived and checked the issue, we discovered that while drilling into the wall, the installers had actually damaged the satellite cable. They had drilled through it and broken it. We had to get that repaired ourselves.
While dealing with this, we noticed another issue. At first glance, the screen looked fine, but upon closer inspection, there was a scratch on the display. The TV was only 2–3 days old, and no one other than the installation team had touched it. We immediately reported this. However, we were told that the scratch was considered external damage and not their responsibility.
What makes this even more frustrating is that even their own technical team initially could not find the scratch—it was that subtle. Yet, we were told we should have noticed it during installation. Instead of taking responsibility, they offered to replace the screen at a cost of about $1,800, asking us to pay half.
In summary, we ended up with a damaged satellite cable, a scratched brand-new TV, and no proper support or accountability from Samsung. This experience has caused both financial loss and serious frustration. I am sharing this so others can be more cautious. If you have had similar issues, I would be interested in hearing your experiences as well.
My contact information for Mustafa Ekin is available in the attached document.
They didn't help in any way. Does such a contemptuous attitude toward a customer, such shallow customer satisfaction, suit Samsung? While installing the TV you damage both the house and my TV, and your subsequent arrogance is the icing on the cake. Even the brand manager's attitude is "I did it, fine, go wherever you want, complain to anyone you like," as if they don't care. But there will definitely be a price for this! You will get the consequences of your irresponsible brand consciousness. My complaint is still ongoing! Samsung's indifferent attitude... I will make Samsung repent once more... I will continue to pursue my rights legally.
During the Samsung TV installation, the team drilled into the wall and cut our satellite cable, and they also left scratches on the new TV. This situation caused financial loss and serious disappointment.
“The link to my video explaining the topic is attached. I have also uploaded the same video on Instagram and TikTok.” https://youtube.com/shorts/maG0WCBVWPk?si=t_mJuXQl427kKCiT
I wish I had read the complaints here before buying a TV from Samsung. I definitely wouldn't have bought it! There are so many people suffering from the same issue. I will tell about my experience both on social media and to my close circle, and I definitely do not recommend Samsung! Please, we got burned, don't let it happen to you!
