We purchased a Samsung Q8F model television at the end of December. However, before we were even able to properly use it, we noticed that the back panel of the device had started to separate/open up. Experiencing such a problem with a brand-new television that is marketed as a premium product has created serious disappointment and a lack of trust in the product’s quality and durability.
While our LG television, which we have been using for approximately 15 years, is still working flawlessly, it is absolutely unacceptable for this newly purchased Samsung TV to reach this condition in such a short time. This clearly indicates a serious issue with the product’s material quality and workmanship, and it has completely shaken our trust in the brand. It is difficult to understand how a television purchased at this price point, relying on the brand’s reputation, could turn into such a disappointment. We cannot accept that a product in this price range is built so poorly.
So far, I have not officially contacted Samsung. However, it is quite clear that the issue is not caused by user error but rather stems from a manufacturing or material defect. For this reason, I no longer wish to use the product and request a full refund of the amount I paid. I expect my grievance to be resolved quickly, fairly, and with a customer-focused approach.
We purchased a Samsung QA55Q70A television on 23.11.2021. Seven months after the warranty period ended, the TV completely stopped working. We delivered it to the Samsung service center 15 days ago, and today we received a response. They informed us that the repair cost is ₺12,500 due to a panel defe...
I purchased my Samsung UE58TU7000 TV 4.5 years ago. Within just 4.5 years, it developed a serious panel failure and display problem; now the TV is completely unusable and won't turn on at all. I've been suffering from this since August 30, 2025. When I contacted Samsung customer service, they clearl...
I purchased my Samsung UE58TU7000 TV about 4.5 years ago from Media Markt Emaar. Despite such a short usage period, the television developed a serious panel failure and display problem. Since August 30, 2025, the TV has been completely unusable — the screen no longer works, and the device will not p...
Dear Sir/Madam, due to the trust I had in my Samsung TV, which I have been using without any issues for 11 years, I decided to purchase a Samsung TV for my parents as well in recent years. However, the recent developments we have experienced have seriously shaken our trust in the Samsung brand. The ...
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
Comments