On February 26, 2026, I purchased a 27-inch Samsung 4K OLED monitor from Vatan Bilgisayar. From the very first day of use, I noticed a serious display issue, including a dusty and sparkling/grainy effect on the screen that directly affects image quality. This problem has persisted without any improvement.
I took the monitor to an authorized Samsung service center, where they inspected the device and returned it to me, stating that the issue had been resolved. However, after bringing it back home and continuing to use it, I clearly saw that the problem was not fixed. In fact, the dust-like and sparkling effect on the screen became even more noticeable.
For a monitor at this price level, such a display defect is completely unacceptable. I believe the product is defective. At this stage, I do not want another repair attempt or further service intervention.
I request a full refund for the monitor and the return of the product, as I no longer have confidence in its quality.
I purchased a Samsung monitor on 04.02.2026 and noticed a dead pixel problem on the screen the same day I bought it. From the first use, this defect has been clearly visible and affects my experience with the product. I contacted the store/Samsung customer service about this issue. I was told that t...
In May 2022, I purchased a Samsung 65QN800A 8K 65” TV from 'Vatan Bilgisayar', pushing my budget to the limit because I love watching movies and care deeply about image quality. I used the TV for just 20 months without any issues until a panel failure occurred shortly before the warranty expired. Sa...
On May 23, 2023, I purchased a Samsung QE75Q70B 75-inch 4K UHD Smart QLED TV with built-in satellite receiver from Vatan Bilgisayar in Duzce. Since the product was out of stock, I decided to buy the display unit, which was working perfectly when they tested it at the store. However, when the Samsung...
If you're thinking about purchasing a Samsung TV, I strongly advise you to read about my experience. I bought a brand new Samsung 75QN90A Model TV from Vatan Bilgisayar about a year ago. However, four complete replacements were required within two months due to various malfunctions. Even with the mo...
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