Remitly Marked My Transfer as Delivered but Funds Missing

I used Remitly in the early hours of today to send money from Australia to a bank account in Nigeria. The transfer status in Remitly shows that the money was delivered successfully to the Nigerian account, but the recipient’s Nigerian bank account has not been credited at all. When the recipient contacted their bank, they were informed that no such funds had been received on their side. The total amount sent was 195,000 naira equivalent, and my Remitly account is registered under the name Colin Eubergang. The transaction reference for this transfer is R35 416 034 639. Despite the “delivered” status shown in the app, the recipient still has no access to the funds, and the Nigerian bank insists they have not received any transfer. I request that Remitly urgently investigate this transaction, confirm where the funds actually are, and ensure that the 195,000 naira is immediately credited to the intended Nigerian bank account as indicated in my transfer details. I expect a clear explanation of what went wrong and written confirmation once the money has been successfully credited to the recipient.