A €50 transfer sent to my account from Greece via Remitly has not been received for 9 days. Despite having the reference number r34148185542 for the transaction, the money is still missing.
During this time, I contacted Remitly customer service multiple times, but each time I was given different excuses and misleading explanations. No information was provided about any additional fees or deductions—my money is simply missing, and no clear solution has been offered.
I request that Remitly urgently investigate this transaction, ensure that the €50 is credited to my account immediately, and provide me with a clear and written explanation as to why this process has been delayed for so long.
On September 4, 2025, I sent €1,260 through Remitly using my credit card (Reference No: R58 9****77). The transfer was guaranteed to arrive in my Akbank account (last 4 digits: 4978) on September 8, 2025. However, as of today, September 8, the money has still not arrived in my account. During this ...
On September 19, 2025, I made a transfer of €1047 (around 50,000 TL) through the Remitly website to Akbank Kozyatağı/Istanbul branch. Remitly marked the transaction as successful and claimed the money had been delivered, but the recipient’s account never received the funds. To resolve the issue, I ...
On October 13, 2025, a transfer of 20,000 TL was sent to my Enpara account from abroad through Remitly. However, even though the transfer was canceled, the money has neither been deposited into my account nor refunded to the sender. It has now been 25 days and the issue still hasn’t been resolved. ...
A friend of mine sent me money from the United States through Remitly, choosing to transfer it in ₺ (Turkish Lira). While the Remitly app clearly shows that the transfer was completed and marked as delivered, the funds have not reached my bank account. This situation is both confusing and extremely ...
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