Remitly Cancelled Transfer Refund Not Returned to Chase Card

I am writing to complain about a cancelled transfer whose refund has still not been returned to my Chase card. Three days ago my transfer through Remitly was cancelled and, since then, the status in the Remitly app appears as “cancelled” but the money has not been credited back to my Chase card. I contacted customer service and was informed that the money would arrive at night or at the latest today but this has not happened and I still do not see the refund reflected in my account. I urgently need this money in Mexico and this delay is causing me serious inconvenience. I request that the refund of the full amount of the cancelled transfer be processed and deposited immediately to my Chase card and that I be given a clear explanation of the reason for this delay.