Remitly Transfer Not Credited To The Bank Account

I used Remitly to make an express bank transfer from the United States to an ICICI Bank account in India on 19 January. Remitly shows the transfer as delivered, but the money has still not been credited to the ICICI account, even though three days have passed. Since noticing that the account had not been credited, I have been in contact with both Remitly and the bank for the past two days. However, neither side has given me a clear explanation of what is happening with this transfer. The only information I keep receiving is that they are “checking with the bank partner,” without any concrete update or resolution. Because the transfer is marked as delivered, but the recipient has not received the funds, I am very concerned and dissatisfied with the handling of this issue. My Remitly transaction reference number is R19129880880. I request an immediate refund of the full transfer amount to my original payment method, since the funds have not reached the intended ICICI account despite being shown as delivered. I also expect a clear written explanation of what went wrong with this transaction.