Remitly AED 9,900 Transfer Missing From Ziraat Bank
On August 21, 2026, I made a transfer of AED 9,900 through Remitly from my bank account in Dubai to my Ziraat Bank account in Türkiye. Although the transaction appears as successful in the app and the app confirms that the money was deposited into the recipient's Ziraat Bank account, the funds never reached my Ziraat Bank account and are currently unaccounted for.
The transaction confirmation screenshot I received from the Remitly app and my Ziraat Bank account statements clearly show that the transfer appears as completed on Remitly's side, while there is no incoming transaction in my account. Despite this, there is no record whatsoever of this amount in my Ziraat Bank account.
As a result, I am experiencing both financial and personal inconvenience. I request compensation for the losses I have incurred due to the delayed funds, including any applicable interest and additional expenses.
I request that both Remitly and the bank clearly determine what happened to these funds, that my money be credited to my account in full as soon as possible, and that all losses I have incurred be compensated in accordance with applicable law. I also request that the uncertainty and inconvenience I have experienced be resolved quickly and that I receive a written explanation of the entire process.
