I am writing to report an issue with Remitly regarding a canceled transaction and a refund that has still not been processed, which has now also caused a problem with my savings account. I used the Remitly mobile application in the USA and made a payment of 1,000 dollars from my savings account. The transaction was later canceled by Remitly and since then I have been waiting for my refund for about 30 days. During this period, I contacted Remitly customer service and was told only to wait for a call to find out what the next step would be. However, no clear information or solution has been provided, and my money is still not returned to my account. Because the 1,000-dollar refund has not been received, my savings account balance went down to 0, and a 9.99 fee was then charged, which led to my savings account being closed. This situation has created additional financial and practical difficulties for me, as I had to use the remaining money for my bills and now no longer have access to that savings account. I request that my 1,000 dollars be refunded without any further delay and that Remitly take into consideration the consequences this delay has caused for my savings account situation.
I cancelled a money transfer with Remitly three weeks ago for an amount of 1,090 CAD, for a transaction from Canada to Singapore. Although I cancelled the transfer, I still have not received my refund. Remitly customer service keeps insisting that the funds were dispatched and advised me to contact ...
On June 20, 2025, my son—who lives in the United States—sent me $1,600 USD using Remitly, expecting the amount to arrive in my account promptly in ₺. However, three full days have passed, and there is still no sign of the money in my bank account. Despite this, when my son contacted Remitly custome...
On November 1, I sent money using Remitly; it has been more than a week and my money is still in flux. I had used the same exact same bank accounts on both ends as before without any problems, so it was perplexing when I received an email stating they needed "additional information" to handle the tr...
I have used Remitly several times to receive money from abroad. While the first three transfers came through, the last transfer of $2000 has not been delivered—even though the app says it was. According to Remitly, the money was successfully delivered, but I never received anything. I even went to t...
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