Remitly Charges Fee but Delays Transfer to Bank Account

I made a transfer through Remitly to my own Garanti BBVA account in Turkey in the amount of approximately $75, and I paid a fee of £41.12 for this transaction.

While completing the transfer, I specifically selected the “instant transfer” option. However, even after nearly a full day, the money has still not been credited to my account, and I continue to be told to wait.

Despite choosing the instant transfer option in the app, this delay has caused me serious inconvenience. Even though I paid both the transfer amount and a significant fee, I was unable to access my money on time, and I feel misled by the service.

When I contacted customer support, I was only told to wait, and no concrete solution was provided.

I request that Remitly immediately complete my transfer and ensure that the full amount is deposited into my Garanti BBVA account. I also ask that my case be reviewed due to the failure to deliver the promised “instant transfer” service, and that appropriate compensation or a refund be provided for the inconvenience caused.

Because of this experience, I cannot recommend Remitly to others at this time.