Remitly failed to deliver payment to my friend, what should I do?

My transfer amount was debited from my foreign account but has not been credited to my recipient account (Indian account), and I do not understand the reason, as it is taking much longer than previous transactions. Remitly, please help me and contact me as soon as possible. Kindly resolve this probl...

Earlier today, I made a mobile transfer of $500 USD through Remitly to Hasret Kanat’s account at Garanti Bank in Turkey. Although the transaction was completed, the money has not yet arrived in the recipient’s account. My transaction reference number is r84 123 633 443. So far, I have not contacted...

On September 19, 2025, I made a transfer of €1047 (around 50,000 TL) through the Remitly website to Akbank Kozyatağı/Istanbul branch. Remitly marked the transaction as successful and claimed the money had been delivered, but the recipient’s account never received the funds. To resolve the issue, I ...

A friend of mine sent me money through Remitly on August 18, but until now I still haven’t received it even though the status says “delivered.” He tried contacting Remitly, but no one has replied to him. What should we do next—should we just forget about the money or is there another way to resolve ...

Dear Remitly Customer Service, I am writing to formally dispute a transaction that occurred on 06/29/25 12:32 AM and to request a full refund. The transaction was for $1250 and was intended for Purchase-Utilities RMTLY* R16690508*** Unfortunately, the transaction failed to complete successfully. I r...

I have used Remitly several times to receive money from abroad. While the first three transfers came through, the last transfer of $2000 has not been delivered—even though the app says it was. According to Remitly, the money was successfully delivered, but I never received anything. I even went to t...

Just like many others have reported, I’m dealing with a serious issue on Remitly where my money didn’t reach the recipient—despite entering the name correctly. The transfer failed due to a name mismatch, but the mistake was not mine. The issue clearly originated from Remitly’s end, and yet they’ve o...

I used the Remitly app to send money, and when I checked the details, I saw that my surname had been entered incorrectly—something I did not input wrong. Despite this error, the transaction status shows the money as “delivered,” but the recipient hasn’t received anything. I’ve contacted support, bu...

I transferred money to my brother via Remitly, but it has now been two full days and the funds still haven’t reached his account. Despite this, Remitly’s system shows the transfer as “completed” and the money as “delivered.” That is simply not true. We spoke directly with the recipient’s bank, and t...

They promised that the money would be delivered in a few hours, max 4 to be exact, but here I am, over 12 hours later, and still no sign of it, reached out to them to find out what's going on, my mistake was not to wait for three days….what’s speedy about this? Also, they refused to give me any assu...

On 03/09/2024, I sent money to a friend using the Remitly app. I was notified that the funds would be deposited into the recipient's account by 03/11/2024. However, even after 5 days had passed, the money still had not arrived. They kept stalling me with different promises. Despite me expressing my ...