Remitly Shows Completed Transfer but Money Is Missing
On August 21, 2026, I made a money transfer of AED 9,900 from my bank account in Dubai to my Ziraat Bank account in Türkiye through the Remitly app. Although the Remitly app shows that the transaction was successfully completed and confirms that the money was deposited into the recipient's Ziraat Bank account, the funds never reached my Ziraat Bank account and are currently unaccounted for.
The transaction confirmation screenshot I received from the Remitly app clearly states that the transfer was completed. However, there is no incoming transaction or record of this amount anywhere in my Ziraat Bank account. When I contacted Remitly, I was simply told that the problem was on Ziraat Bank's side, which has left me feeling that I am being passed from one side to the other without any actual solution. I have not received a concrete resolution or a clear explanation. At the same time, the fact that the transaction is shown as completed in Remitly while there is no corresponding record in my Ziraat Bank account has created serious uncertainty and financial inconvenience.
As a result, I am suffering both financial and personal harm. I request compensation for the losses I have incurred due to the delayed funds, including any applicable interest and additional expenses. I also request that both Remitly and Ziraat Bank clearly and formally determine in writing what happened to the funds, that my money be credited to my account in full as soon as possible, and that all losses I have incurred be compensated in accordance with applicable law.
I request that this uncertainty and the inconvenience I have experienced be resolved quickly and transparently, and that I receive a written explanation of all actions taken and all relevant findings regarding this transaction.
