I sent a transfer of approximately $75 (2,413 TL) to my own Garanti BBVA account in Turkey via Remitly and paid £41.12 for the transaction fee. While making the transfer, I specifically selected the “instant transfer” option. However, even after about a day, the money has still not reached my account, and I continue to be kept waiting.
Despite choosing the instant transfer option as advertised in the app, this delay has caused me serious inconvenience. Even though I paid both the transfer amount and the fee, I was unable to access my money on time, and I feel misled by the app’s “instant transfer” promise. When I contacted customer service, I was only told to wait and was not provided with any concrete solution.
I request that my transfer be completed immediately and that the full amount be credited to my Garanti BBVA account without delay. I also ask that my complaint be reviewed and that appropriate compensation or a refund be provided due to the failure to deliver the promised “instant transfer” service. Based on this experience, I cannot recommend Remitly to others.
I made a transfer through Remitly to my own Garanti BBVA account in Turkey in the amount of approximately $75, and I paid a fee of £41.12 for this transaction. While completing the transfer, I specifically selected the “instant transfer” option. However, even after nearly a full day, the money has ...
A friend of mine sent me money from the United States through Remitly, choosing to transfer it in ₺ (Turkish Lira). While the Remitly app clearly shows that the transfer was completed and marked as delivered, the funds have not reached my bank account. This situation is both confusing and extremely ...
On September 19, 2025, I made a transfer of €1047 (around 50,000 TL) through the Remitly website to Akbank Kozyatağı/Istanbul branch. Remitly marked the transaction as successful and claimed the money had been delivered, but the recipient’s account never received the funds. To resolve the issue, I ...
On June 1, 2025, I sent money from the U.S. to Turkey via IBAN using Remitly. I carefully entered the recipient's name correctly during the transfer. However, Remitly somehow altered or mishandled the name, and now the system shows it as if the name was entered incorrectly—something I absolutely did...
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