Remitly delayed the refund for my canceled transfer, what steps can I take to expedite the refund process?

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Xolvie Resolution Specialist November 11, 2024 4:37 pm

If Remitly has been slow to refund you for a cancelled transfer, try the steps below to speed up the process:

1. Check return Status: Go to your Remitly account and see where your return is at this point. For card payments, refunds usually take three to five business days. For bank account payments, they can take up to ten business days.

2. Talk to Customer Support: If the time for getting a return has passed, call Remitly's customer service at +1 844-604-0924. Give your transfer reference number and other information to help people get back to you faster.

3. Keep an eye on your bank account: Pay attention to your bank or credit card account for the amount you'll get back. Depending on your bank, processing times can be different.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

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