I ordered from Purisaki and saw unexpected charges, what should I do now?

Unexpected charges from Purisaki are often linked to auto-renewing subscriptions or hidden “auto-ship” plans, which some users say aren’t clearly explained at checkout.

Reports show customers frequently get billed repeatedly or even multiple times without realizing they were enrolled in recurring billing.

The first thing you should do is cancel the subscription immediately, either through your account or by contacting support ([email protected] or their contact form). Cancellation usually only stops future charges, so act fast to avoid another billing cycle.

Next, gather proof (bank statements, order details, screenshots) and request a refund clearly, especially if the charges were unexpected or duplicated. Keep records of every message, because users report delays or no response in some cases.

If you don’t get a response or charges continue, you can submit your case to Xolvie to encourage a formal response.