On December 24, 2025, I transferred 0.20036391 ETH, 279.3351 XRP, and 0.01311779 BTC from the BTCTURK platform to the Bitlo platform. When I attempted to sell these assets on January 7, 2026, I realized that I was unable to complete the sale and reported the issue to Bitlo support on the same day. F...
I have been a BtcTurk customer for only about 10 days and I am an inexperienced user of cryptocurrency platforms. On 25.12.2025, at around 16:30, while I was using the BtcTurk web platform on my computer via https://kripto.btcturk.com/, a very serious and suspicious incident occurred involving my ET...
On 10.12.2025 at 19:00 and 19:01, I made two separate FAST transactions from my Enpara account to my BtcTurk account in the amounts of ₺555 and ₺1,681, for a total of ₺2,236. The receipt number for one of these transactions is 202512100406806. Despite the hours that have passed, these amounts have n...
On August 6, 2025, at 11:38 PM, I received an unsolicited identity verification code from BtcTurk. However, I do not have an account with BtcTurk, nor have I ever attempted to sign up. I have no reason to believe that someone else is using my phone number, and this is the first time such an incident...
I created my BTC Türk account and recently completed the verification process today. However, despite not setting a PIN code on my unverified account, I noticed that a BTC Türk employee or system created a PIN without my consent. Moreover, after my verification was completed, I discovered that my ac...
On BTC Türk, I purchased Beam Coin at a price of 2.06₺, believing it reflected the actual market value. However, immediately after my purchase, I checked external platforms and saw that Beam Coin was trading around 0.25₺ elsewhere. Shocked by this discrepancy, I attempted to sell my Beam holdings on...
On BTC Türk, I purchased Beam Coin, which was shown with a gain of over 700%, at a price of 2₺. Shortly after my purchase, I discovered from other platforms that Beam Coin’s real price was only around 0.25₺. Shocked by this discrepancy, I tried to sell my coins immediately, but the system did not al...
On July 2, 2025, at 15:05, I purchased Beam Coin from BTC Türk as soon as it was listed. Within 10 minutes, the price increased significantly, and I attempted multiple times to place a sell order to secure my profit. However, despite my repeated efforts, the platform did not approve my sell orders. ...
On July 2, 2025, I noticed a significant issue while trading CHZ coin on BTC Türk. While the CHZ price was consistently 1.346₺ on other global platforms, BTC Türk displayed the price as 1.348₺. This discrepancy, although seemingly minor, raises concerns about price accuracy and real-time market trac...
My friend and I were using the BtcTurk app together to learn about crypto trading and manage our savings. We deposited money into the account to trade, but when we tried to log back in shortly after, we had been logged out without explanation. We immediately contacted live support, and all they told...
"The problem was resolved on the same day, thank you."
I’m in a serious financial crisis and BtcTurk is making things worse. I have ₺1,000,000 in debt and was counting on my BTC funds to get through this. When the BTC didn’t show up in my account, I contacted support. They told me to deposit more money to "fix the issue"—which I did, without hesitation....
It’s been four days and I still can’t access my BtcTurk account due to so-called "security measures." Every time I try to resolve the issue, I’m asked to submit documents. I’ve done that—multiple times. But they keep rejecting my submissions without giving a clear reason. Then they ask me to resubmi...
My 65-year-old father opened a BtcTurk account just to try it out, depositing ₺9,500. Soon after, he was contacted by someone claiming to be a BtcTurk advisor named M***** S****—a so-called “famous financial analyst” supposedly working at JPMorgan. This person convinced my father to download an app ...
I haven’t been able to access my BtcTurk account for two full days. When I contacted support, they told me someone would call me back—but no one has reached out since. I’m starting to suspect that my account may have been accessed by someone else without my permission, and I had no choice but to req...
It’s been five days since I lost access to my BtcTurk account, and I’m still completely in the dark. I can’t reach anyone—no proper support, no updates, no answers. My messages are now being outright ignored. I feel abandoned and helpless, with ₺100,000 stuck in my account and no way to even confirm...
For the past two days, I haven’t been able to access my BtcTurk account due to a so-called “security reason.” Support told me someone would call—but no one has contacted me since. This started after I accidentally sent money to the wrong wallet. Now my account is blocked, and I’m left in the dark wi...
Five days ago, I mistakenly sent WSOL (Wrapped Solana) instead of SOL to my BtcTurk account. WSOL is not some obscure token—it’s ranked 6th by trading volume globally. This wasn’t a random altcoin with no liquidity. Still, the response I received from BtcTurk was completely unacceptable. They told ...
I am a foreign national with an account on BTCTurk, and I just received a notification informing me that, due to a MASAK directive, all accounts belonging to foreign citizens will be closed by April 25. I was told I need to withdraw my funds immediately, but I’m already sitting at a ₺14,000 loss. T...
I’ve been using BTCTurk for years as a trusted investment and crypto trading platform. I registered with my foreign identification because the platform accepted it at the time. I deposited funds, traded responsibly, and believed BTCTurk was committed to serving all legitimate users. Now I’ve receiv...
I received a notification on the BTCTurk app stating that all accounts held by foreign nationals will be closed within 20 days, and that after this deadline, we will no longer have access—even to withdraw remaining balances. This sudden move is being justified by regulations claiming that remote ide...
I actively trade on BTCTurk for investment purposes. Recently, due to financial needs, I placed sell orders to liquidate some of my holdings. However, despite placing the orders correctly, they often remain unexecuted for hours—sometimes even days. This isn’t a one-off issue—others have reported exp...
